An Entry-Level Call Center Representative earns an average wage of C$13.82 per hour.

C$27,548 - C$50,489
C$28K
C$36K
C$50K
MEDIAN: C$36,061
10%
50%
90%
C$11.39 - C$19.61
C$11
C$14
C$20
MEDIAN: C$13.98
10%
50%
90%
C$0C$50K
Salary C$27,548 - C$50,489
Bonus C$1,000 - C$9,750
Profit Sharing C$1,750
Commission C$1,007 - C$15,893
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,344 - C$48,889
  • Country: Canada
  • Currency: CAD
  • Updated: 5 Jan 2018
  • Individuals Reporting: 50
Hourly Data C$0C$27
Hourly Rate C$11.39 - C$19.61
Overtime C$1.47 - C$27.57
Annual Data C$0C$48K
Bonus C$1,000 - C$9,750
Commission C$1,007 - C$15,893
Profit Sharing C$1,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,344 - C$48,889
  • Country: United States
  • Currency: CAD
  • Updated: 5 Jan 2018
  • Individuals Reporting: 122

Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

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Call Center Representative Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Call Center Representative Job Listings

Pay Difference by Location

National Average: C$31,447

Larger city markers indicate a job is popular in that location.

Key Stats for Call Center Representative

Gender

Female
62 %
Male
38 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 15 votes.
Less than 1 year
16%
1-4 years
72%
5-9 years
13%

Skills That Affect Call Center Representative Salaries

Customer Relations
▲1%

Internet - Browsers
▼0%

National Average
C$31,000

English Language
▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 15 votes.

Gender

Female
62 %
Male
38 %

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 72%
vision benefits
Vision: 61%
no benefits
None: 23%