C$44,414
Avg. Salary
C$16.47
Avg. Hourly Rate

Average additional compensation:

C$1,973

Bonus

C$5,900

Commission

What am I worth?
How should I pay?

The average pay for a Call Center Team Lead is C$16.47 per hour.

The average pay for a Call Center Team Lead is C$44,414 per year.

C$12.75
10%
C$16.47
50%
C$22.16
90%
MEDIAN C$16.47
C$33k
10%
C$44k
50%
C$57k
90%
MEDIAN C$44,414
C$32,691 - C$56,997
C$33K
C$44K
C$57K
MEDIAN: C$44,414
10%
50%
90%
C$12.75 - C$22.16
C$13
C$16
C$22
MEDIAN: C$16.47
10%
50%
90%
C$0C$57K
Salary C$32,691 - C$56,997
Bonus C$258 - C$5,817
Commission C$5,900
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$30,685 - C$57,574
  • Country: Canada
  • Currency: CAD
  • Updated: 20 Feb 2019
  • Individuals Reporting: 80
Hourly Data C$0C$35
Hourly Rate C$12.75 - C$22.16
Overtime C$22.50
Annual Data C$0C$57K
Bonus C$258 - C$5,817
Commission C$5,900
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$30,685 - C$57,574
  • Country: United States
  • Currency: CAD
  • Updated: 20 Feb 2019
  • Individuals Reporting: 33

Job Description for Call Center Team Lead

A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members.

Read More...
Call Center Team Lead Tasks
  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.
  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.

Call Center Team Lead Job Listings

Pay Difference by Location

-3%

National Average: C$41,500

Larger city markers indicate a job is popular in that location.

Call Center Team Lead Reviews

Q: What is it like working as a Call Center Team Lead?

Call Center Team Lead in Montréal:
"They hate anglophones."
Pros: the city life is amazingly calm
Cons: Transit is a burden

Call Center Team Lead in Markham:
"Fast pace, heavy work load."
Pros: Contribution to children and the ability to impact lives.
Cons: Overloaded with work. Rarely recognized for taking on additional roles. High volume of employee complaints daily.

Related Job Salaries

Key Stats for Call Center Team Lead

Gender

Female
62 %
Male
38 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 22 votes.
Less than 1 year
3%
1-4 years
55%
5-9 years
25%
10-19 years
15%
20 years or more
3%

Experience Affects Call Center Team Lead Salaries

Mid-Career
▲7%

National Average
C$41,000

Experienced
▼2%

Entry-Level
▼8%

Skills That Affect Call Center Team Lead Salaries

People Management
▲37%

Team Leadership
▲1%

National Average
C$41,000

Microsoft Excel
▼19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 22 votes.

Gender

Female
62 %
Male
38 %

Years of Experience

Less than 1 year
3%
1-4 years
55%
5-9 years
25%
10-19 years
15%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 93%
dental benefits
Dental: 92%
vision benefits
Vision: 66%
no benefits
None: 5%