The average salary for a Customer Service Manager in Canada is C$56,988.
Customer Service Manager by
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What Do Customer Service Managers Do?
A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer ser…Read more
Customer Service Manager Tasks
- Develops, tracks and reports key performance measurements for the unit.
- Develops and implements process and procedures to improve operational efficiency.
- Oversees cross functional work areas targeted to resolve issues raised by customers
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
Job Satisfaction for Customer Service Manager
Popular Employer Salaries for Customer Service Manager
The top respondents for the job title Customer Service Manager are from the companies TD Canadatrust, Sklar Furnishings and TD Canada. Reported salaries are highest at TD Canada where the average pay is C$54,684. Other companies that offer high salaries for this role include TD Canadatrust, earning around C$54,617. Sklar Furnishings pays the lowest at around C$38,000. Bed Bath & Beyond Inc also pays on the lower end of the scale, paying C$49,000.
Customer Service Manager Job Listings
What Are Popular Skills for Customer Service Managers?
Skills in People Management and Leadership are correlated to pay that is above average. Skills that pay less than market rate include Team Leadership, Customer Relationship Management (CRM) and Customer Service.
What is the Pay by Experience Level for Customer Service Managers?
An entry-level Customer Service Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$44,966 based on 20 salaries. An early career Customer Service Manager with 1-4 years of experience earns an average total compensation of C$49,949 based on 337 salaries. A mid-career Customer Service Manager with 5-9 years of experience earns an average total compensation of C$56,035 based on 299 salaries. An experienced Customer Service Manager with 10-19 years of experience earns an average total compensation of C$60,447 based on 321 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$64,560.
Pay Difference by Location
Employees with Customer Service Manager in their job title in Toronto, Ontario earn an average of 15.5% more than the national average. These job titles also find higher than average salaries in Vancouver, British Columbia (5.0% more) and Calgary, Alberta (5.0% more). The lowest salaries can be found in Winnipeg, Manitoba (1.1% less).
Years of Experience
This data is based on 1,187 survey responses.