Average Customer Service Manager Salary in Canada

C$56,988
Avg. SalaryShow Hourly Rate
C$4,093
Bonus
C$5,087
Commission
C$1,232
Profit Sharing
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The average salary for a Customer Service Manager in Canada is C$56,988.
10%
CA$40k
MEDIAN
CA$57k
90%
CA$83k
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Salary
C$40k - C$83k
Bonus
C$496 - C$12k
Profit Sharing
C$344 - C$5k
Commission
C$3k - C$17k
Total Pay
C$31k - C$84k
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What Do Customer Service Managers Do?

Customer Service Manager Tasks
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.

Job Satisfaction for Customer Service Manager

3.7 out of 5
(222)
Highly Satisfied
158Reviews

Popular Employer Salaries for Customer Service Manager

The top respondents for the job title Customer Service Manager are from the companies TD Canadatrust, Sklar Furnishings and TD Canada. Reported salaries are highest at TD Canada where the average pay is C$54,684. Other companies that offer high salaries for this role include TD Canadatrust, earning around C$54,617. Sklar Furnishings pays the lowest at around C$38,000. Bed Bath & Beyond Inc also pays on the lower end of the scale, paying C$49,000.

Customer Service Manager Job Listings

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What Are Popular Skills for Customer Service Managers?

Skills in People Management and Leadership are correlated to pay that is above average. Skills that pay less than market rate include Team Leadership, Customer Relationship Management (CRM) and Customer Service.

What is the Pay by Experience Level for Customer Service Managers?

An entry-level Customer Service Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$44,966 based on 20 salaries. An early career Customer Service Manager with 1-4 years of experience earns an average total compensation of C$49,949 based on 337 salaries. A mid-career Customer Service Manager with 5-9 years of experience earns an average total compensation of C$56,035 based on 299 salaries. An experienced Customer Service Manager with 10-19 years of experience earns an average total compensation of C$60,447 based on 321 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$64,560.
Employees with Customer Service Manager in their job title in Toronto, Ontario earn an average of 15.5% more than the national average. These job titles also find higher than average salaries in Vancouver, British Columbia (5.0% more) and Calgary, Alberta (5.0% more). The lowest salaries can be found in Winnipeg, Manitoba (1.1% less).

Years of Experience

This data is based on 1,187 survey responses.
Entry Level
1.7%
Early Career
28.4%
Mid Career
25.2%
Experienced
27.0%
Late Career
17.7%

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