A Customer Service Manager earns an average salary of C$54,976 per year. Skills that are associated with high pay for this job are Project Management and Operations Management.

C$39,105 - C$83,059
C$39K
C$55K
C$83K
MEDIAN: C$55,075
10%
50%
90%
C$11.53 - C$24.43
C$12
C$15
C$24
MEDIAN: C$14.54
10%
50%
90%
C$0C$83K
Salary C$39,105 - C$83,059
Bonus C$0.00 - C$10,123
Profit Sharing C$225.00 - C$4,966
Commission C$0.00 - C$54,296
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$27,803 - C$83,152
  • Country: Canada
  • Currency: CAD
  • Updated: 21 Oct 2017
  • Individuals Reporting: 549
Hourly Data C$0C$40
Hourly Rate C$11.53 - C$24.43
Overtime C$6.25 - C$40.80
Annual Data C$0C$83K
Bonus C$0.00 - C$10,123
Commission C$0.00 - C$54,296
Profit Sharing C$225.00 - C$4,966
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$27,803 - C$83,152
  • Country: United States
  • Currency: CAD
  • Updated: 21 Oct 2017
  • Individuals Reporting: 172

Common Career Paths for Customer Service Manager


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Customer Service Manager Job Listings

Popular Employer Salaries for Customer Service Manager

Popular Skills for Customer Service Manager

Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of C$41,000 based on 263 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$51,000 based on 228 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$60,000 based on 266 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$64,000 based on 131 salaries.

Pay Difference by Location

National Average: C$51,973

Larger city markers indicate a job is popular in that location.

Customer Service Manager Reviews

Q: What is it like working as a Customer Service Manager?

Customer Service Manager in St. Johns:
"Daily Responsibilities."
Pros: Interaction with clients. Resolving issues and helping with inquiries. No shift work.
Cons: Stress. After hours availability to clients/colleagues. Not great salary.

Customer Service Manager in North York:
Pros: I like my current position because I work at a fast paced environment. The company also provides me with the opportunity to expand and practice my leadership skills.
Cons: The pay in no way compensates for the workload. Its just a glorified minimum wage.

Customer Service Manager in Vancouver:
"Corporate Culture, Work Flexibility, Office Conditions."
Pros: Corporate culture, work flexibility, office conditions, stress level, perks, the management.
Cons:

Customer Service Manager in Mississauga:
"Conditions."
Pros: The flexibility of the work hours is pretty amazing. Being on the front lines gives you a great idea of the state of your company.
Cons: The nature of the job results in periods of extreme burnout especially during the busiest seasons.

Related Job Salaries

Key Stats for Customer Service Manager

Gender

Female
68 %
Male
32 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 160 votes.
Less than 1 year
2%
1-4 years
28%
5-9 years
22%
10-19 years
30%
20 years or more
19%

Experience Affects Customer Service Manager Salaries

▲24%

▲15%

National Average
C$52,000

▼3%

▼20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 160 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
2%
1-4 years
28%
5-9 years
22%
10-19 years
30%
20 years or more
19%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 76%
vision benefits
Vision: 63%
no benefits
None: 17%