The average salary for a Customer Service Manager is C$56,292.
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C$40k - C$83k
C$303 - C$10k
C$207 - C$5k
C$979 - C$17k
C$29k - C$84k
Your Market Worth Over Time
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Job Description for Customer Service Manager
A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer ser…Read more
Popular Employer Salaries for Customer Service Manager
The top respondents for the job title Customer Service Manager are from the companies TD Canadatrust, Sklar Furnishings and TD Canada. Reported salaries are highest at TD Canadatrust where the average pay is C$54,617. Other companies that offer high salaries for this role include TD Canada, earning around C$53,981. Sklar Furnishings pays the lowest at around C$38,000. Bed Bath & Beyond Inc also pays on the lower end of the scale, paying C$49,000.
Customer Service Manager Job Listings
Popular Skills for Customer Service Manager
Skills in People Management, Leadership and Team Leadership are correlated to pay that is above average. Skills that pay less than market rate include Customer Relationship Management (CRM) and Customer Service.
Pay by Experience Level for Customer Service Manager
An entry-level Customer Service Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$45,795 based on 117 salaries. An early career Customer Service Manager with 1-4 years of experience earns an average total compensation of C$49,432 based on 426 salaries. A mid-career Customer Service Manager with 5-9 years of experience earns an average total compensation of C$55,407 based on 379 salaries. An experienced Customer Service Manager with 10-19 years of experience earns an average total compensation of C$60,125 based on 403 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$63,918.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Manager in their job title in Toronto, Ontario earn an average of 13.8% more than the national average. These job titles also find higher than average salaries in Vancouver, British Columbia (5.5% more) and Montréal, Québec (5.1% more). The lowest salaries can be found in Ottawa, Ontario (7.3% less) and Winnipeg, Manitoba (2.6% less).
Years of Experience
This data is based on 1,533 survey responses.
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