The average pay for a Client Service Manager in Toronto, Ontario is C$59,574 per year. Pay for this job rises steadily for more experienced workers, but goes down noticeably for the few employees with more than 20 years' experience.

C$41,783 - C$84,056
C$42K
C$60K
C$84K
MEDIAN: C$60,034
10%
50%
90%
C$0C$86K
Salary C$41,783 - C$84,056
Bonus C$504 - C$9,635
Profit Sharing C$1,500
Commission C$10,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$42,414 - C$86,985
  • Country: Canada
  • Currency: CAD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 79

Job Description for Client Service Manager

A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.

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Client Service Manager Tasks

  • Develops, tracks and reports key performance measurements for the unit.
  • Oversees cross functional work areas targeted to resolve issues raised by clients.
  • Manages the client service operations, which deals directly with clients and is the first point of contact.
  • Develops and implements processes and procedures to improve operational efficiency.

Client Service Manager Job Listings

Pay by Experience Level for Client Service Manager

Pay by Experience for a Client Service Manager has a positive trend. An entry-level Client Service Manager with less than 5 years of experience can expect to earn an average total compensation of C$55,000 based on 20 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Client Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$70,000 based on 17 salaries. An experienced Client Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$79,000 based on 14 salaries. A Client Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$66,000 based on 7 salaries.

Key Stats for Client Service Manager

Gender

Female
79 %
Male
21 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.
Less than 1 year
1%
1-4 years
33%
5-9 years
32%
10-19 years
25%
20 years or more
9%

Experience Affects Client Service Manager Salaries

▲27%

▲12%

Late-Career
▲7%

National Average
C$62,000

▼11%

Skills That Affect Client Service Manager Salaries


National Average
C$62,000

Customer Service
▼2%



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.

Gender

Female
79 %
Male
21 %

Years of Experience

Less than 1 year
1%
1-4 years
33%
5-9 years
32%
10-19 years
25%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 74%
vision benefits
Vision: 47%
no benefits
None: 9%