Client Service Manager in Toronto, Ontario Salary (Canada)
The average pay for a Client Service Manager in Toronto, Ontario is C$59,574 per year. Pay for this job rises steadily for more experienced workers, but goes down noticeably for the few employees with more than 20 years' experience.
|Salary||C$41,783 - C$84,056|
|Bonus||C$504 - C$9,635|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|C$42,414 - C$86,985|
Job Description for Client Service Manager
A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.Read More...
Communication is essential in this job, so a clear, effective communication style is necessary. The ability to work as part of a team - including as a leader - is important, as is the ability to analyze subordinates' performance and offer guidance. In terms of education and experience, a minimum of a bachelor's degree in management is typically expected, as well as five years of relevant experience. (Copyright 2018 PayScale.com)
Client Service Manager Tasks
- Develops, tracks and reports key performance measurements for the unit.
- Oversees cross functional work areas targeted to resolve issues raised by clients.
- Manages the client service operations, which deals directly with clients and is the first point of contact.
- Develops and implements processes and procedures to improve operational efficiency.
Client Service Manager Job Listings
Pay by Experience Level for Client Service Manager
Pay by Experience for a Client Service Manager has a positive trend. An entry-level Client Service Manager with less than 5 years of experience can expect to earn an average total compensation of C$55,000 based on 20 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Client Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$70,000 based on 17 salaries. An experienced Client Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$79,000 based on 14 salaries. A Client Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$66,000 based on 7 salaries.
Key Stats for Client Service Manager
Rated 4 out of 5
based on 7 votes.