Client Service Manager with Project Management Skills Salary (Canada)

A Client Service Manager with Project Management skills earns an average salary of C$59,788 per year.

C$43,143 - C$82,019
C$43K
C$60K
C$82K
MEDIAN: C$60,267
10%
50%
90%
C$0C$88K
Salary C$43,143 - C$82,019
Bonus C$489 - C$9,910
Profit Sharing C$1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$43,700 - C$88,022
  • Country: Canada
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 80

Job Description for Client Service Manager

A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.

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Client Service Manager Tasks

  • Develops, tracks and reports key performance measurements for the unit.
  • Oversees cross functional work areas targeted to resolve issues raised by clients.
  • Manages the client service operations, which deals directly with clients and is the first point of contact.
  • Develops and implements processes and procedures to improve operational efficiency.

Client Service Manager Job Listings

Pay by Experience Level for Client Service Manager

Pay by Experience for a Client Service Manager has a positive trend. An entry-level Client Service Manager with less than 5 years of experience can expect to earn an average total compensation of C$51,000 based on 11 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Client Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$68,000 based on 15 salaries. An experienced Client Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$66,000 based on 14 salaries. A Client Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$62,000 based on 8 salaries.

Pay Difference by Location

National Average: C$62,922

Larger city markers indicate a job is popular in that location.

Key Stats for Client Service Manager

Gender

Female
66 %
Male
34 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 12 votes.
1-4 years
35%
5-9 years
24%
10-19 years
26%
20 years or more
15%

Experience Affects Client Service Manager Salaries

Mid-Career
▲9%

Experienced
▲6%

National Average
C$63,000

Late-Career
▼1%

Entry-Level
▼19%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 12 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

1-4 years
35%
5-9 years
24%
10-19 years
26%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 78%
vision benefits
Vision: 58%
no benefits
None: 14%