The average salary for a Customer Care Specialist in Canada is C$42,388.
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Job Description for Customer Care Specialist
Customer care specialists are responsible for answering all customer questions/concerns regarding their company's products, policies, and services; those in this position work in a variety of fields, from healthcare and retail to everything in between. Customer care specialists generally work in indoor settings such as offices or at administrative desks. Education requirements for the position are not strict, as many companies prefer those who have prior experience within the field. They may…Read more
Customer Care Specialist Tasks
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
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Popular Skills for Customer Care Specialist
Skills in Customer Service, Problem Solving and Customer Relationship Management (CRM) are correlated to pay that is above average.
Pay by Experience Level for Customer Care Specialist
An early career Customer Care Specialist with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of C$41,546 based on 16 salaries. A mid-career Customer Care Specialist with 5-9 years of experience earns an average total compensation of C$40,867 based on 20 salaries. An experienced Customer Care Specialist with 10-19 years of experience earns an average total compensation of C$44,267 based on 10 salaries.
Years of Experience
This data is based on 46 survey responses.
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