A Customer Service Coordinator earns an average salary of C$41,458 per year. Most people with this job move on to other positions after 20 years in this field.

C$30,969 - C$53,375
C$31K
C$41K
C$53K
MEDIAN: C$41,001
10%
50%
90%
C$11.97 - C$24.62
C$12
C$16
C$25
MEDIAN: C$15.71
10%
50%
90%
C$0C$53K
Salary C$30,969 - C$53,375
Bonus C$252 - C$3,915
Profit Sharing C$2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$28,944 - C$53,744
  • Country: Canada
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 211
Hourly Data C$0C$52
Hourly Rate C$11.97 - C$24.62
Overtime C$0.00 - C$52.15
Annual Data C$0C$53K
Bonus C$252 - C$3,915
Profit Sharing C$2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$28,944 - C$53,744
  • Country: United States
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 97

Job Description for Customer Service Coordinator

A customer service coordinator works to provide a high level of customer service for an organization. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services. The coordinator also works to alleviate customer complaints and processes customer orders for products and services. They also work to ensure the accuracy of customer and business records by obtaining information from the customer; the information gathered also is used to determine if any new products or services would benefit the customer. The customer service coordinator often communicates with the customer over the phone or through email. Depending on the customer's complaint or issue, the customer service coordinator may need to discuss the issue at length with the customer to adequately satisfy their concerns.

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Customer Service Coordinator Tasks

  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Documents details of telephone conversation and actions taken .

Customer Service Coordinator Pay By Employer

$0$54K

TJ Maxx Inc
27 profiles
$22,294

$33,481

$30,330

$49,000

Common Career Paths for Customer Service Coordinator


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Customer Service Coordinator Job Listings

Pay by Experience Level for Customer Service Coordinator

Pay by Experience for a Customer Service Coordinator has a positive trend. An entry-level Customer Service Coordinator with less than 5 years of experience can expect to earn an average total compensation of C$38,000 based on 82 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Coordinator with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$43,000 based on 50 salaries. An experienced Customer Service Coordinator which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$46,000 based on 46 salaries. A Customer Service Coordinator with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$46,000 based on 16 salaries.

Pay Difference by Location

National Average: C$39,437

Larger city markers indicate a job is popular in that location.

Customer Service Coordinator Reviews

Q: What is it like working as a Customer Service Coordinator?

Customer Service Coordinator in Kingston:
"Stressful and alot of responsibilty."
Pros: Working with companies in the industrial clothing business.
Cons: The pay.

Customer Service Coordinator in Toronto:
"Customer Is Always First."
Pros: Knowing that I can help make the matter right.
Cons: Constantly hearing negativity can sometime take a toll on you.

Customer Service Coordinator in Winnipeg:
"client care"
Pros: I love talking to people and giving them quality service. I'm happy with my supportive manager and co-workers.
Cons: I don't like it for being a part-time job only.

Related Job Salaries

Key Stats for Customer Service Coordinator

Gender

Female
81 %
Male
19 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 49 votes.
Less than 1 year
4%
1-4 years
39%
5-9 years
25%
10-19 years
23%
20 years or more
8%

Experience Affects Customer Service Coordinator Salaries

▲17%

▲16%

▲8%

National Average
C$39,000

▼4%

Skills That Affect Customer Service Coordinator Salaries

Customer Service
▲3%

Customer Relationship Management (CRM)
▲3%

National Average
C$39,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 49 votes.

Gender

Female
81 %
Male
19 %

Years of Experience

Less than 1 year
4%
1-4 years
39%
5-9 years
25%
10-19 years
23%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 73%
vision benefits
Vision: 49%
no benefits
None: 20%