Customer Service Manager in Vancouver, British Columbia Salary (Canada)

The average salary for a Customer Service Manager in Vancouver, British Columbia is C$59,499 per year. For the first five to ten years in this position, salary increases sharply, but any additional experience does not have a big effect on pay. Skills that are associated with high pay for this job are Microsoft Word, Operations Management, Microsoft Office, and People Management. Most people with this job move on to other positions after 20 years in this field.

C$37,771 - C$71,737
C$38K
C$58K
C$72K
MEDIAN: C$58,075
10%
50%
90%
C$11.93 - C$18.58
C$12
C$15
C$19
MEDIAN: C$15.43
10%
50%
90%
C$0C$76K
Salary C$37,771 - C$71,737
Bonus C$625 - C$11,250
Profit Sharing C$3,000
Commission C$28,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$32,059 - C$76,263
  • Country: Canada
  • Currency: CAD
  • Updated: 10 Jan 2018
  • Individuals Reporting: 69
Hourly Data C$0C$23
Hourly Rate C$11.93 - C$18.58
Overtime C$24.00
Annual Data C$0C$76K
Bonus C$625 - C$11,250
Commission C$28,250
Profit Sharing C$3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$32,059 - C$76,263
  • Country: United States
  • Currency: CAD
  • Updated: 10 Jan 2018
  • Individuals Reporting: 14

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Key Stats for Customer Service Manager

Gender

Female
63 %
Male
38 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 13 votes.
Less than 1 year
5%
1-4 years
30%
5-9 years
25%
10-19 years
33%
20 years or more
7%

Experience Affects Customer Service Manager Salaries

▲12%

▲9%

National Average
C$57,000

▼27%

Skills That Affect Customer Service Manager Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 13 votes.

Gender

Female
63 %
Male
38 %

Years of Experience

Less than 1 year
5%
1-4 years
30%
5-9 years
25%
10-19 years
33%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 74%
vision benefits
Vision: 63%
no benefits
None: 21%