Mid-Career Customer Service Manager with Leadership Skills Salary (Canada)

The average pay for a Mid-Career Customer Service Manager with Leadership skills is C$58,566 per year.

C$43,965 - C$76,736
C$44K
C$56K
C$77K
MEDIAN: C$56,054
10%
50%
90%
C$11.77 - C$23.81
C$12
C$13
C$24
MEDIAN: C$13.35
10%
50%
90%
C$0C$79K
Salary C$43,965 - C$76,736
Bonus C$1,026 - C$9,955
Profit Sharing C$152 - C$2,479
Commission C$5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$34,444 - C$79,670
  • Country: Canada
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 126
Hourly Data C$0C$34
Hourly Rate C$11.77 - C$23.81
Overtime C$31.44
Annual Data C$0C$79K
Bonus C$1,026 - C$9,955
Commission C$5,000
Profit Sharing C$152 - C$2,479
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$34,444 - C$79,670
  • Country: United States
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 25

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Pay Difference by Location

National Average: C$55,282

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Manager

Gender

Female
71 %
Male
29 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 31 votes.
5-9 years
64%
10-19 years
36%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 31 votes.

Gender

Female
71 %
Male
29 %

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 83%
vision benefits
Vision: 68%
no benefits
None: 13%