The average hourly pay for a Customer Service Representative (CSR) with Call Center Operations skills in Kelowna, British Columbia is C$14.65.
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What Do Customer Service Representative (CSR)s Do?
A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives…Read more
Customer Service Representative (CSR) Tasks
- Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
- First point of customer contact for general inquiries like pricing, products, scheduling etc.
- Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
Explore the most common career paths for Customer Service Representative (CSR). Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
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Customer Service Representative (CSR)
Senior Customer Service Representative (...
Somewhat common (8 - 20%)
Customer Service Representative (CSR) Job Listings
What Are Popular Skills for Customer Service Representative (CSR)s?
Skills in Problem Solving are correlated to pay that is above average. Skills that pay less than market rate include Data Entry, Sales, Customer Relations and Customer Service.
Pay Difference by Location
Employees with Customer Service Representative (CSR) in their job title in Calgary, Alberta earn an average of 20.3% more than the national average. These job titles also find higher than average salaries in Ottawa, Ontario (13.9% more) and Toronto, Ontario (10.4% more). The lowest salaries can be found in Winnipeg, Manitoba (9.4% less).
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