The average wage for a Customer Service Supervisor at Tim Hortons Inc is C$11.97 per hour. Most people move on to other jobs if they have more than 10 years' experience in this career.

C$10.87 - C$13.96
C$11
C$12
C$14
MEDIAN: C$11.93
10%
50%
90%
Hourly Data C$0C$22
Hourly Rate C$10.87 - C$13.96
Hourly Tips C$0.13 - C$1.61
Overtime C$18.51
Annual Data C$0C$29K
Bonus C$202
Profit Sharing C$150
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$22,820 - C$29,730
  • Country: United States
  • Currency: CAD
  • Updated: 12 Jan 2018
  • Individuals Reporting: 41

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Customer Service Supervisor Job Listings

Tim Hortons Inc Reviews

Q: What is it like working as a Customer Service Supervisor at Tim Hortons Inc?

Customer Service Supervisor in Halifax:
Pros: Free Coffee, tips, regular customers, variety in work.
Cons: No smoke breaks, not paid accordingly, favourtism is high, supposed to be part time but get 40 hours a week at least.

Key Stats for Customer Service Supervisor

Gender

Female
75 %
Male
25 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 10 votes.
Less than 1 year
2%
1-4 years
62%
5-9 years
31%
10-19 years
2%
20 years or more
2%

Experience Affects Customer Service Supervisor Salaries

▼0%

National Average
C$26,000

▼2%

Skills That Affect Customer Service Supervisor Salaries



▼0%

Cash Handling
▼0%

National Average
C$26,000


Job Satisfaction

Satisfied
Rated 3 out of 5
based on 10 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
2%
1-4 years
62%
5-9 years
31%
10-19 years
2%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 52%
dental benefits
Dental: 45%
vision benefits
Vision: 33%
no benefits
None: 48%