The average hourly pay for a Customer Service Supervisor in Canada is C$13.82.
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C$11 - C$20
C$205 - C$5,186
C$350 - C$5,000
C$2,916 - C$19,866
C$24,462 - C$54,708
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Job Description for Customer Service Supervisor
The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the …Read more
Customer Service Supervisor Tasks
- Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
- Supervises the day-to-day activities of customer service department within established policies and procedures.
- Responsible for the staffing level of the department.
- Recommends solutions for customers complaints.
- Coordinates with other departments to resolve issues involving the customer services department.
Popular Employer Salaries for Customer Service Supervisor
The top respondents for the job title Customer Service Supervisor are from the companies Shoppers Drug Mart Inc., Tim Hortons Inc and Starbucks Corporation. Reported salaries are highest at The Home Depot Inc. where the average pay is C$18.85. Other companies that offer high salaries for this role include Sobeys and Shoppers, earning around C$14.19 and C$13.72, respectively. Tim Hortons Inc pays the lowest at around C$12.13. Lawtons Drugs and Shoppers Drug Mart Inc. also pay on the lower end of the scale, paying C$12.75 and C$13.17, respectively.
Explore the most common career paths for Customer Service Supervisor. Thickness and color of lines indicates how common a path is.
Customer Service Supervisor
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Customer Service Supervisor Job Listings
Popular Skills for Customer Service Supervisor
Avg. Hourly Rate
Skills in Team Leadership are correlated to pay that is above average. Skills that pay less than market rate include Cash Handling, Leadership, People Management and Customer Service.
Pay by Experience Level for Customer Service Supervisor
An entry-level Customer Service Supervisor with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$13.13 based on 196 salaries. An early career Customer Service Supervisor with 1-4 years of experience earns an average total compensation of C$13.40 based on 705 salaries. A mid-career Customer Service Supervisor with 5-9 years of experience earns an average total compensation of C$14.16 based on 394 salaries. An experienced Customer Service Supervisor with 10-19 years of experience earns an average total compensation of C$15.36 based on 246 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$16.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Supervisor in their job title in Mississauga, Ontario earn an average of 11.9% more than the national average. These job titles also find higher than average salaries in Montréal, Québec (11.6% more) and Calgary, Alberta (10.1% more). The lowest salaries can be found in Ottawa, Ontario (8.8% less).
Years of Experience
This data is based on 1,629 survey responses.
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