The average hourly pay for a Customer Service Supervisor in Canada is C$14.56.
Customer Service Supervisor by
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What Do Customer Service Supervisors Do?
The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the …Read more
Job Satisfaction for Customer Service Supervisor
Popular Employer Salaries for Customer Service Supervisor
The top respondents for the job title Customer Service Supervisor are from the companies Shoppers Drug Mart Inc., Tim Hortons Inc and Starbucks Corporation. Reported salaries are highest at International Dairy Queen, Inc. where the average pay is C$15.22. Other companies that offer high salaries for this role include Starbucks Corporation and Shoppers, earning around C$15.20 and C$14.18, respectively. Tim Hortons Inc pays the lowest at around C$12.53. Lawtons Drugs and Shoppers Drug Mart Inc. also pay on the lower end of the scale, paying C$12.89 and C$13.89, respectively.
Customer Service Supervisor Job Listings
What Are Popular Skills for Customer Service Supervisors?
Skills that pay less than market rate include Cash Handling, Leadership, People Management, Team Leadership and Customer Service.
What is the Pay by Experience Level for Customer Service Supervisors?
An entry-level Customer Service Supervisor with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$13.83 based on 19 salaries. An early career Customer Service Supervisor with 1-4 years of experience earns an average total compensation of C$14.22 based on 517 salaries. A mid-career Customer Service Supervisor with 5-9 years of experience earns an average total compensation of C$14.91 based on 273 salaries. An experienced Customer Service Supervisor with 10-19 years of experience earns an average total compensation of C$15.31 based on 226 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$17.
Pay Difference by Location
Employees with Customer Service Supervisor in their job title in Calgary, Alberta earn an average of 7.5% more than the national average. These job titles also find higher than average salaries in Edmonton, Alberta (5.7% more) and Vancouver, British Columbia (5.4% more). The lowest salaries can be found in Ottawa, Ontario (8.0% less) and Montréal, Québec (0.3% less).
Years of Experience
This data is based on 1,134 survey responses.