Customer Service Supervisor with Leadership Skills Salary (Canada)

A Customer Service Supervisor with Leadership skills earns an average wage of C$13.12 per hour. People in this job generally don't have more than 20 years' experience.

C$30,820 - C$59,668
C$31K
C$47K
C$60K
MEDIAN: C$47,020
10%
50%
90%
C$11.30 - C$19.71
C$11
C$13
C$20
MEDIAN: C$13.16
10%
50%
90%
C$0C$59K
Salary C$30,820 - C$59,668
Bonus C$296 - C$6,153
Profit Sharing C$1,500
Commission C$3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,241 - C$55,232
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 120
Hourly Data C$0C$31
Hourly Rate C$11.30 - C$19.71
Hourly Tips C$0.25 - C$8.23
Overtime C$4.75 - C$31.71
Annual Data C$0C$55K
Bonus C$296 - C$6,153
Commission C$3,000
Profit Sharing C$1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,241 - C$55,232
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 210

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Popular Employer Salaries for Customer Service Supervisor

Customer Service Supervisor Job Listings

Pay by Experience Level for Customer Service Supervisor

Pay by Experience for a Customer Service Supervisor has a positive trend. An entry-level Customer Service Supervisor with less than 5 years of experience can expect to earn an average total compensation of C$29,000 based on 179 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Supervisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$34,000 based on 101 salaries. An experienced Customer Service Supervisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$43,000 based on 54 salaries. A Customer Service Supervisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$46,000 based on 15 salaries.

Pay Difference by Location

National Average: C$32,191

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Supervisor

Gender

Female
73 %
Male
28 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 83 votes.
Less than 1 year
1%
1-4 years
49%
5-9 years
26%
10-19 years
18%
20 years or more
7%

Experience Affects Customer Service Supervisor Salaries

Late-Career
▲42%

▲34%

▲5%

National Average
C$32,000

▼9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 83 votes.

Gender

Female
73 %
Male
28 %

Years of Experience

Less than 1 year
1%
1-4 years
49%
5-9 years
26%
10-19 years
18%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 63%
dental benefits
Dental: 58%
vision benefits
Vision: 51%
no benefits
None: 34%