Customer Service Supervisor with Customer Relationship Management (CRM) Skills in Toronto, Ontario Salary (Canada)

A Customer Service Supervisor with Customer Relationship Management (CRM) skills in Toronto, Ontario earns an average salary of C$49,887 per year. People in this job generally don't have more than 20 years' experience.

C$34,171 - C$67,533
C$34K
C$49K
C$68K
MEDIAN: C$48,567
10%
50%
90%
C$10.82 - C$20.28
C$11
C$14
C$20
MEDIAN: C$13.52
10%
50%
90%
C$0C$67K
Salary C$34,171 - C$67,533
Bonus C$1,965
Profit Sharing C$1,516
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,597 - C$64,020
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 34
Hourly Data C$0C$22
Hourly Rate C$10.82 - C$20.28
Overtime C$23.00
Annual Data C$0C$64K
Bonus C$1,965
Profit Sharing C$1,516
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,597 - C$64,020
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 17

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Customer Service Supervisor Job Listings

Key Stats for Customer Service Supervisor

Gender

Female
41 %
Male
59 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.
Less than 1 year
2%
1-4 years
41%
5-9 years
22%
10-19 years
29%
20 years or more
6%

Experience Affects Customer Service Supervisor Salaries

National Average
C$43,000

▼5%

▼13%

▼21%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.

Gender

Female
41 %
Male
59 %

Years of Experience

Less than 1 year
2%
1-4 years
41%
5-9 years
22%
10-19 years
29%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 79%
vision benefits
Vision: 71%
no benefits
None: 19%