The average salary for a Customer Service Supervisor in Mississauga, Ontario is C$50,916 per year. Skills that are associated with high pay for this job are Leadership and Customer Relationship Management (CRM).

C$36,723 - C$67,806
C$37K
C$51K
C$68K
MEDIAN: C$51,443
10%
50%
90%
C$11.25 - C$24.66
C$11
C$14
C$25
MEDIAN: C$14.47
10%
50%
90%
C$0C$67K
Salary C$36,723 - C$67,806
Bonus C$2,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$26,520 - C$64,988
  • Country: Canada
  • Currency: CAD
  • Updated: 19 Jan 2018
  • Individuals Reporting: 38
Hourly Data C$0C$24
Hourly Rate C$11.25 - C$24.66
Hourly Tips C$2.50
Overtime C$20.00
Annual Data C$0C$64K
Bonus C$2,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$26,520 - C$64,988
  • Country: United States
  • Currency: CAD
  • Updated: 19 Jan 2018
  • Individuals Reporting: 21

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

Read More...

Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Customer Service Supervisor Job Listings

Pay by Experience Level for Customer Service Supervisor

Pay by Experience for a Customer Service Supervisor has a positive trend. An entry-level Customer Service Supervisor with less than 5 years of experience can expect to earn an average total compensation of C$32,000 based on 11 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Supervisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$44,000 based on 10 salaries. An experienced Customer Service Supervisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$47,000 based on 10 salaries. A Customer Service Supervisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$51,000 based on 8 salaries.

Key Stats for Customer Service Supervisor

Gender

Female
85 %
Male
15 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 14 votes.
Less than 1 year
2%
1-4 years
27%
5-9 years
24%
10-19 years
31%
20 years or more
17%

Experience Affects Customer Service Supervisor Salaries

▲15%

▲6%

▼0%

National Average
C$44,000

▼28%

Skills That Affect Customer Service Supervisor Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 14 votes.

Gender

Female
85 %
Male
15 %

Years of Experience

Less than 1 year
2%
1-4 years
27%
5-9 years
24%
10-19 years
31%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 89%
vision benefits
Vision: 70%
no benefits
None: 5%