C$47,870
Avg. Salary
C$15.47
Avg. Hourly Rate

Average additional compensation:

C$2,610

Bonus

C$2,200

Profit Sharing

C$1,000

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Team Leader is C$15.47 per hour.

The average pay for a Customer Service Team Leader is C$47,870 per year.

10%
C$11.90
10%
C$15.47
50%
C$22.51
90%
90%
MEDIAN C$15.47
10%
C$35k
10%
C$48k
50%
C$65k
90%
90%
MEDIAN C$47,870
C$35,391 - C$65,106
C$35K
C$48K
C$65K
MEDIAN: C$47,870
10%
50%
90%
C$11.90 - C$22.51
C$12
C$15
C$23
MEDIAN: C$15.47
10%
50%
90%
C$0C$65K
Salary C$35,391 - C$65,106
Bonus C$690 - C$8,019
Profit Sharing C$507 - C$5,051
Commission C$1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$28,823 - C$63,780
  • Country: Canada
  • Currency: CAD
  • Updated: 18 May 2019
  • Individuals Reporting: 263
Hourly Data C$0C$33
Hourly Rate C$11.90 - C$22.51
Hourly Tips C$1.68
Overtime C$17.88 - C$33.70
Annual Data C$0C$63K
Bonus C$690 - C$8,019
Commission C$1,000
Profit Sharing C$507 - C$5,051
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$28,823 - C$63,780
  • Country: United States
  • Currency: CAD
  • Updated: 18 May 2019
  • Individuals Reporting: 137

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

Read More...
Customer Service Team Leader Tasks
  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Customer Service Team Leader Pay By Employer

$0$60K

$33,413

$49,597

Chick-Fil-A Inc
14 profiles
$22,239

$38,115

$29,289

$43,888

IKEA
8 profiles
$47,389

Best Buy
8 profiles
$27,836

Amazon.com Inc
6 profiles
$41,130

$21,112

Common Career Paths for Customer Service Team Leader


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Customer Service Team Leader Job Listings

Pay by Experience Level for Customer Service Team Leader

Pay by Experience for a Customer Service Team Leader has a positive trend. An entry-level Customer Service Team Leader with less than 5 years of experience can expect to earn an average total compensation of C$38,000 based on 110 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Team Leader with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$45,000 based on 64 salaries. An experienced Customer Service Team Leader which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$49,000 based on 51 salaries. A Customer Service Team Leader with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$43,000 based on 19 salaries.

Pay Difference by Location

National Average: C$43,371

Larger city markers indicate a job is popular in that location.

Customer Service Team Leader Reviews

Q: What is it like working as a Customer Service Team Leader?

Customer Service Team Leader in Edmonton:
"You do jobs for your Store Manager."
Pros: The clothing fit
Cons: No transparency from District Manager to Store Manager, they leave you in the dark

Customer Service Team Leader in Toronto:
"You get paid less than your direct reports."
Pros: The comunication with the Top Ops
Cons: The absence of order

Customer Service Team Leader in Toronto:
"Team Lead, Customer Support."
Pros: People.
Cons: Pay, turn over.

Customer Service Team Leader in Winnipeg:
"Friendly people, comfortable work environment."
Pros: People at work are friendly. Cost of living is fair.
Cons: The pay offers are not realistic.

Customer Service Team Leader in Toronto:
"Great."
Pros: Helping my team and our customers.
Cons: Salary is very low.

Customer Service Team Leader in London:
"Promote Your Brand."
I learned that promoting your personal brand is very important in making sure you avail yourself of the opportunities that become available over the course of your professional life. Develop yourself and invest into building relationships that can further your career.

Related Job Salaries

Key Stats for Customer Service Team Leader

Gender

Female
66 %
Male
34 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 67 votes.
Less than 1 year
3%
1-4 years
44%
5-9 years
25%
10-19 years
20%
20 years or more
10%

Experience Affects Customer Service Team Leader Salaries

▲14%

▲4%

National Average
C$43,000

▼1%

▼12%

Skills That Affect Customer Service Team Leader Salaries


National Average
C$43,000

Team Leadership
▼5%


▼9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 67 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
3%
1-4 years
44%
5-9 years
25%
10-19 years
20%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 74%
vision benefits
Vision: 59%
no benefits
None: 15%