Customer Service Team Leader in Toronto, Ontario Salary (Canada)

The average salary for a Customer Service Team Leader in Toronto, Ontario is C$47,913 per year.

C$35,334 - C$66,768
C$35K
C$49K
C$67K
MEDIAN: C$48,683
10%
50%
90%
C$12.26 - C$24.47
C$12
C$14
C$24
MEDIAN: C$14.43
10%
50%
90%
C$0C$71K
Salary C$35,334 - C$66,768
Bonus C$1,174 - C$9,968
Profit Sharing C$1,800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$31,543 - C$71,195
  • Country: Canada
  • Currency: CAD
  • Updated: 3 Jan 2018
  • Individuals Reporting: 64
Hourly Data C$0C$35
Hourly Rate C$12.26 - C$24.47
Hourly Tips C$2.50
Overtime C$35.00
Annual Data C$0C$71K
Bonus C$1,174 - C$9,968
Profit Sharing C$1,800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$31,543 - C$71,195
  • Country: United States
  • Currency: CAD
  • Updated: 3 Jan 2018
  • Individuals Reporting: 12

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Customer Service Team Leader Job Listings

Pay by Experience Level for Customer Service Team Leader

Pay by Experience for a Customer Service Team Leader has a positive trend. An entry-level Customer Service Team Leader with less than 5 years of experience can expect to earn an average total compensation of C$41,000 based on 27 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Team Leader with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$44,000 based on 10 salaries. An experienced Customer Service Team Leader which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$69,000 based on 7 salaries. A Customer Service Team Leader with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$60,000 based on 7 salaries.

Key Stats for Customer Service Team Leader

Gender

Female
60 %
Male
40 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.
Less than 1 year
7%
1-4 years
46%
5-9 years
17%
10-19 years
26%
20 years or more
4%

Experience Affects Customer Service Team Leader Salaries

▲47%

▲28%

National Average
C$47,000

▼6%

▼13%

Skills That Affect Customer Service Team Leader Salaries

National Average
C$47,000



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
7%
1-4 years
46%
5-9 years
17%
10-19 years
26%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 82%
vision benefits
Vision: 75%
no benefits
None: 14%