A Customer Service Technician earns an average salary of C$55,000 per year.

C$30,913 - C$60,820
C$31K
C$47K
C$61K
MEDIAN: C$47,201
10%
50%
90%
C$13.33 - C$25.76
C$13
C$20
C$26
MEDIAN: C$19.95
10%
50%
90%
C$0C$61K
Salary C$30,913 - C$60,820
Bonus C$2,500
Commission C$3,700
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$29,228 - C$61,227
  • Country: Canada
  • Currency: CAD
  • Updated: 5 Jan 2018
  • Individuals Reporting: 23
Hourly Data C$0C$45
Hourly Rate C$13.33 - C$25.76
Overtime C$36.60
Annual Data C$0C$61K
Bonus C$2,500
Commission C$3,700
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$29,228 - C$61,227
  • Country: United States
  • Currency: CAD
  • Updated: 5 Jan 2018
  • Individuals Reporting: 15

Job Description for Customer Service Technician

Customer service technicians interact with customers on behalf of their organizations. For example, those who work for computer companies must be able to explain computer issues and problems to consumers and serve them via phone, in-person, by email, or online chat platforms. They may serve as liaisons between customers and the company's mechanics who perform the actual repairs, and strong verbal and written communication skills are important in this position. Patience and customer service skills are also important to guide customers in troubleshooting computer problems.

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Customer Service Technician Tasks

  • Perform installations, maintenance, and repairs on equipment or facilities.
  • Troubleshoot LAN issues, utilize recovery software, and document all work.
  • Upgrade computer platforms, train office staff, and maintain inventory of equipment and repairs.
  • Monitor and perform maintenance on computers, software, and personal networks.
  • Promote key products and provide direct support for customers across all information technology (IT) issues.

Customer Service Technician Job Listings

Pay by Experience Level for Customer Service Technician

Pay by Experience for a Customer Service Technician has a negative trend. An entry-level Customer Service Technician with less than 5 years of experience can expect to earn an average total compensation of C$44,000 based on 9 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$42,000 based on 8 salaries. An experienced Customer Service Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$47,000 based on 15 salaries. A Customer Service Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$41,000 based on 11 salaries.

Key Stats for Customer Service Technician

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
1-4 years
37%
5-9 years
21%
10-19 years
29%
20 years or more
13%

Experience Affects Customer Service Technician Salaries

▲3%

National Average
C$46,000

▼4%

▼9%

▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Years of Experience

1-4 years
37%
5-9 years
21%
10-19 years
29%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 65%
dental benefits
Dental: 65%
vision benefits
Vision: 50%
no benefits
None: 30%