A Field Service Technician earns an average wage of C$21.36 per hour. The skills that increase pay for this job the most are Systems Troubleshooting and Electronic Equipment Installation. For the first five to ten years in this position, wages increase sharply, but any additional experience does not have a big effect on pay.

C$37,811 - C$70,801
C$38K
C$51K
C$71K
MEDIAN: C$51,001
10%
50%
90%
C$15.50 - C$32.67
C$16
C$22
C$33
MEDIAN: C$22.22
10%
50%
90%
C$0C$74K
Salary C$37,811 - C$70,801
Bonus C$0.00 - C$7,450
Profit Sharing C$199 - C$5,011
Commission C$79.19 - C$35,508
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$34,947 - C$74,454
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 472
Hourly Data C$0C$50
Hourly Rate C$15.50 - C$32.67
Hourly Tips C$0.31
Overtime C$20.95 - C$50.50
Annual Data C$0C$74K
Bonus C$0.00 - C$7,450
Commission C$79.19 - C$35,508
Profit Sharing C$199 - C$5,011
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$34,947 - C$74,454
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 494

Job Description for Field Service Technician

The field service technician performs different types of support at the customer’s location, such as troubleshooting, setup, and installation of systems and equipment. Daily work logs and service tickets must be filled out and accurate, and there is an element of end user and owner training to the position. Technicians must be able to work face to face with customers on a regular basis, providing training and product support. There is some physical labor involved in being a field technician, and some lifting of equipment.

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Field Service Technician Tasks

  • Provide on-call emergency service as required and maintain communication with the department manager while in the field.
  • Educate customers on preventive maintenance and safety regulations, and provide general customer service on the phone and in person.
  • Troubleshoot, diagnose, and repair units while in the field.
  • Maintain records of service calls, training, and expenses.

Common Career Paths for Field Service Technician


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Field Service Technician Job Listings

Popular Skills for Field Service Technician

Pay by Experience Level for Field Service Technician

Pay by Experience for a Field Service Technician has a positive trend. An entry-level Field Service Technician with less than 5 years of experience can expect to earn an average total compensation of C$42,000 based on 201 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Field Service Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$56,000 based on 144 salaries. An experienced Field Service Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$57,000 based on 121 salaries. A Field Service Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$59,000 based on 59 salaries.

Pay Difference by Location

National Average: C$50,679

Larger city markers indicate a job is popular in that location.

Field Service Technician Reviews

Q: What is it like working as a Field Service Technician?

Field Service Technician in Fort St. John:
"Variety."
Pros: What I love about my job, is the variety. There is never a day that is the same. Always something different, which keeps me on my toes and interested.
Cons: Management, always finding a way to cut cost, whether its by cutting little snacks, or by paying the worst in the entire industry.

Field Service Technician in Saskatoon:
Pros: Outside, real problems based on real knowledge.
Cons: Pesticide residuals.

Related Job Salaries

Key Stats for Field Service Technician

Gender

Female
4 %
Male
96 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 118 votes.
Less than 1 year
5%
1-4 years
34%
5-9 years
25%
10-19 years
22%
20 years or more
14%

Experience Affects Field Service Technician Salaries

▲17%

▲13%

▲10%

National Average
C$51,000

▼18%

Skills That Affect Field Service Technician Salaries

Systems Troubleshooting
▲42%

Electronic Equipment Installation
▲23%

Customer Service
▲7%



▲3%

National Average
C$51,000

Computer Hardware Technician
▼11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 118 votes.

Gender

Female
4 %
Male
96 %

Years of Experience

Less than 1 year
5%
1-4 years
34%
5-9 years
25%
10-19 years
22%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 77%
vision benefits
Vision: 60%
no benefits
None: 16%