A Customer Support Specialist earns an average salary of C$43,419 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.

C$33,772 - C$56,592
C$34K
C$41K
C$57K
MEDIAN: C$40,527
10%
50%
90%
C$13.72 - C$20.69
C$14
C$16
C$21
MEDIAN: C$15.98
10%
50%
90%
C$0C$56K
Salary C$33,772 - C$56,592
Bonus C$507 - C$6,566
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$31,634 - C$55,296
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 83
Hourly Data C$0C$20
Hourly Rate C$13.72 - C$20.69
Overtime C$12.10
Annual Data C$0C$55K
Bonus C$507 - C$6,566
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$31,634 - C$55,296
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 18

Job Description for Customer Support Specialist

Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with them to resolve customer issues. This is generally a full-time position that takes place in an office setting. Work hours vary company to company, as there are many organizations that provide customer support 24 hours a day, seven days a week.

Read More...

Customer Support Specialist Tasks

  • Work with customers to resolve tickets, following protocols.
  • Record and document interactions, problems, and resolutions.
  • Triage requests and send to other staff where appropriate.
  • Update user documentation and frequently asked questions.

Customer Support Specialist Job Listings

Pay Difference by Location

National Average: C$39,843

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Support Specialist

Gender

Female
72 %
Male
28 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.
Less than 1 year
8%
1-4 years
52%
5-9 years
21%
10-19 years
18%
20 years or more
1%

Experience Affects Customer Support Specialist Salaries

▲22%

▲10%

▲1%

National Average
C$40,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
8%
1-4 years
52%
5-9 years
21%
10-19 years
18%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 79%
vision benefits
Vision: 68%
no benefits
None: 13%