The average salary for a Customer Support Specialist in Canada is C$42,572.
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C$36k - C$57k
C$964 - C$6k
C$0 - C$15k
C$33k - C$58k
Your Market Worth Over Time
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Job Description for Customer Support Specialist
Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with…Read more
Customer Support Specialist Tasks
- Work with customers to resolve tickets, following protocols.
- Record and document interactions, problems, and resolutions.
- Triage requests and send to other staff where appropriate.
- Update user documentation and frequently asked questions.
Explore the most common career paths for Customer Support Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Support Specialist
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Customer Support Specialist Job Listings
Popular Skills for Customer Support Specialist
Oral / Verbal Communication
Skills that pay less than market rate include Microsoft Office, Account Management, Customer Relationship Management (CRM), Oral / Verbal Communication and Customer Service.
Pay by Experience Level for Customer Support Specialist
An entry-level Customer Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$39,674 based on 9 salaries. An early career Customer Support Specialist with 1-4 years of experience earns an average total compensation of C$41,923 based on 63 salaries. A mid-career Customer Support Specialist with 5-9 years of experience earns an average total compensation of C$43,635 based on 32 salaries. An experienced Customer Support Specialist with 10-19 years of experience earns an average total compensation of C$49,290 based on 28 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Support Specialist in their job title in Vancouver, British Columbia earn an average of 14.6% more than the national average. These job titles also find higher than average salaries in Oakville, Ontario (10.4% more) and Mississauga, Ontario (5.9% more). The lowest salaries can be found in Montréal, Québec (9.2% less), Ottawa, Ontario (6.0% less) and Toronto, Ontario (0.2% less).
Years of Experience
This data is based on 132 survey responses.
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