The average pay for a Director, Customer Service is C$41.23 per hour.
The average pay for a Director, Customer Service is C$83,093 per year.
|Salary||C$53,708 - C$118,712|
|Bonus||C$305 - C$19,697|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|C$55,895 - C$125,354|
Job Description for Director, Customer Service
A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.Read More...
In the field of customer service, a director normally spends a great deal of time gathering and analyzing customer data and feedback; they may engage with in-house or third-party market and research teams to discover company brand perception with existing and potential customers. Then, the director can focus on addressing existing customer issues.
The director normally develops specific steps to implement methods to ensure ongoing customer service and satisfaction. They use middle managers and supervisors to ensure adherence to the company’s customer service standards. The director of customer service must also establish and adapt training related to customer service.
This executive position usually carries long hours. The analysis and creation of systems requires fluency in a variety of computer systems. The position also normally requires a strong educational background; for companies where the director of customer service is a senior executive, a master’s degree in business typically is strongly preferred. Additionally, a company is likely to hire for this position from within its own customer service infrastructure, to ensure that the director is fully familiar with company culture, mission, and goals. (Copyright 2019 PayScale.com)
Director, Customer Service Job Listings
Pay by Experience Level for Director, Customer Service
Pay by Experience for a Director, Customer Service has a positive trend. An entry-level Director, Customer Service with less than 5 years of experience can expect to earn an average total compensation of C$76,000 based on 13 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Director, Customer Service with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$84,000 based on 28 salaries. An experienced Director, Customer Service which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$90,000 based on 41 salaries. A Director, Customer Service with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$92,000 based on 17 salaries.
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