C$83,093
Avg. Salary
C$41.23
Avg. Hourly Rate

Average additional compensation:

C$6,970

Bonus

C$1,500

Profit Sharing

C$0.00

Commission

What am I worth?
How should I pay?

The average pay for a Director, Customer Service is C$41.23 per hour.

The average pay for a Director, Customer Service is C$83,093 per year.

C$0.00
10%
C$41.23
50%
C$0.00
90%
MEDIAN C$41.23
C$54k
10%
C$83k
50%
C$119k
90%
MEDIAN C$83,093
C$53,708 - C$118,712
C$54K
C$83K
C$120K
MEDIAN: C$83,093
10%
50%
90%
C$0C$125K
Salary C$53,708 - C$118,712
Bonus C$305 - C$19,697
Profit Sharing C$1,500
Commission C$0.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$55,895 - C$125,354
  • Country: Canada
  • Currency: CAD
  • Updated: 18 Feb 2019
  • Individuals Reporting: 136

Job Description for Director, Customer Service

A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.

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Director, Customer Service Job Listings

Pay by Experience Level for Director, Customer Service

Pay by Experience for a Director, Customer Service has a positive trend. An entry-level Director, Customer Service with less than 5 years of experience can expect to earn an average total compensation of C$76,000 based on 13 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Director, Customer Service with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$84,000 based on 28 salaries. An experienced Director, Customer Service which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$90,000 based on 41 salaries. A Director, Customer Service with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$92,000 based on 17 salaries.

Pay Difference by Location

National Average: C$87,248

Larger city markers indicate a job is popular in that location.

Director, Customer Service Reviews

Q: What is it like working as a Director, Customer Service?

Director, Customer Service in Mississauga:
"Fantastic City."
Pros: The easy commute and great environment
Cons: Nothing

Director, Customer Service in London:
"Plan accordingly."
Count on the existing managers and direct reports to help guide your way forward. Pay attention to your short term, medium term, and long term goals and plans. Make a plan to acheive what you need.

Director, Customer Service in King City:
"Challenging And Rewarding Position In A Growing Company."
Pros: Daily challenge and interaction with a great team of people. Successful operating model with mostly happy customers.
Cons: Communication could be better among departments at the office.

Related Job Salaries

Key Stats for Director, Customer Service

Gender

Female
63 %
Male
38 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 20 votes.
1-4 years
10%
5-9 years
27%
10-19 years
39%
20 years or more
24%

Experience Affects Director, Customer Service Salaries

▲5%

▲3%

National Average
C$87,000

▼4%

▼12%

Skills That Affect Director, Customer Service Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 20 votes.

Gender

Female
63 %
Male
38 %

Years of Experience

1-4 years
10%
5-9 years
27%
10-19 years
39%
20 years or more
24%

Common Health Benefits

medical benefits
Medical: 93%
dental benefits
Dental: 87%
vision benefits
Vision: 69%
no benefits
None: 5%