The average salary for a Director, Customer Service is C$82,698 per year. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

C$52,409 - C$117,337
C$52K
C$80K
C$120K
MEDIAN: C$79,644
10%
50%
90%
C$15.00 - C$50.96
C$20
MEDIAN: C$20.35
50%
C$0C$123K
Salary C$52,409 - C$117,337
Bonus C$301 - C$19,820
Profit Sharing C$1,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$52,488 - C$123,553
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 133
Hourly Data C$0C$50
Hourly Rate C$20.35
Overtime C$30.00
Annual Data C$0C$123K
Bonus C$301 - C$19,820
Profit Sharing C$1,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$52,488 - C$123,553
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 7

Job Description for Director, Customer Service

A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.

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Director, Customer Service Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

Director, Customer Service Job Listings

Pay by Experience Level for Director, Customer Service

Pay by Experience for a Director, Customer Service has a positive trend. An entry-level Director, Customer Service with less than 5 years of experience can expect to earn an average total compensation of C$76,000 based on 13 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Director, Customer Service with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$84,000 based on 28 salaries. An experienced Director, Customer Service which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$90,000 based on 41 salaries. A Director, Customer Service with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$92,000 based on 17 salaries.

Pay Difference by Location

National Average: C$83,848

Larger city markers indicate a job is popular in that location.

Director, Customer Service Reviews

Q: What is it like working as a Director, Customer Service?

Director, Customer Service in King City:
"Challenging And Rewarding Position In A Growing Company."
Pros: Daily challenge and interaction with a great team of people. Successful operating model with mostly happy customers.
Cons: Communication could be better among departments at the office.

Related Job Salaries

Key Stats for Director, Customer Service

Gender

Female
63 %
Male
37 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 20 votes.
1-4 years
11%
5-9 years
26%
10-19 years
43%
20 years or more
20%

Experience Affects Director, Customer Service Salaries

▲9%

▲7%

▼0%

National Average
C$84,000

▼9%

Skills That Affect Director, Customer Service Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 20 votes.

Gender

Female
63 %
Male
37 %

Years of Experience

1-4 years
11%
5-9 years
26%
10-19 years
43%
20 years or more
20%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 82%
vision benefits
Vision: 71%
no benefits
None: 7%