An Entry-Level Guest Services Agent earns an average wage of C$13.42 per hour.

C$29,479 - C$34,817
C$31K
MEDIAN: C$31,454
50%
C$11.18 - C$17.50
C$11
C$13
C$17
MEDIAN: C$13.43
10%
50%
90%
C$0C$36K
Salary C$31,454
Bonus C$1,000
Commission C$1,179
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,388 - C$36,923
  • Country: Canada
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 7
Hourly Data C$0C$25
Hourly Rate C$11.18 - C$17.50
Hourly Tips C$1.88
Overtime C$16.70 - C$25.98
Annual Data C$0C$36K
Bonus C$1,000
Commission C$1,179
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,388 - C$36,923
  • Country: United States
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 161

Job Description for Guest Services Agent

Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests.

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Guest Services Agent Tasks

  • Greet, register, and assign rooms to guests, and provide information and paperwork.
  • Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
  • Calculate bills, collect payments and document interactions.

Guest Services Agent Job Listings

Key Stats for Guest Services Agent

Gender

Female
71 %
Male
29 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 20 votes.
Less than 1 year
10%
1-4 years
78%
5-9 years
12%

Skills That Affect Guest Services Agent Salaries

National Average
C$28,000

Customer Service
▼2%

Oral / Verbal Communication
▼8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 20 votes.

Gender

Female
71 %
Male
29 %

Common Health Benefits

medical benefits
Medical: 56%
dental benefits
Dental: 44%
vision benefits
Vision: 35%
no benefits
None: 40%