The average wage for a Guest Services Agent is C$13.52 per hour. People in this job generally don't have more than 20 years' experience.

C$23,960 - C$36,524
C$24K
C$32K
C$37K
MEDIAN: C$32,008
10%
50%
90%
C$11.27 - C$17.56
C$11
C$14
C$18
MEDIAN: C$13.55
10%
50%
90%
C$0C$36K
Salary C$23,960 - C$36,524
Bonus C$1,000
Commission C$1,179
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,601 - C$36,887
  • Country: Canada
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 10
Hourly Data C$0C$26
Hourly Rate C$11.27 - C$17.56
Hourly Tips C$1.88
Overtime C$16.78 - C$26.03
Annual Data C$0C$36K
Bonus C$1,000
Commission C$1,179
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,601 - C$36,887
  • Country: United States
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 188

Job Description for Guest Services Agent

Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests.

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Guest Services Agent Tasks

  • Greet, register, and assign rooms to guests, and provide information and paperwork.
  • Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
  • Calculate bills, collect payments and document interactions.

Common Career Paths for Guest Services Agent


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Guest Services Agent Job Listings

Pay by Experience Level for Guest Services Agent

Pay by Experience for a Guest Services Agent has a positive trend. An entry-level Guest Services Agent with less than 5 years of experience can expect to earn an average total compensation of C$28,000 based on 65 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Guest Services Agent with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$27,000 based on 18 salaries. An experienced Guest Services Agent which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$34,000 based on 17 salaries. A Guest Services Agent with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$30,000 based on 7 salaries.

Pay Difference by Location

National Average: C$28,477

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Guest Services Agent

Gender

Female
70 %
Male
30 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 25 votes.
Less than 1 year
9%
1-4 years
66%
5-9 years
18%
10-19 years
5%
20 years or more
3%

Experience Affects Guest Services Agent Salaries

Experienced
▲19%

Late-Career
▲6%

National Average
C$28,000

▼2%

▼4%

Skills That Affect Guest Services Agent Salaries

National Average
C$28,000


Oral / Verbal Communication
▼9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 25 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
9%
1-4 years
66%
5-9 years
18%
10-19 years
5%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 57%
dental benefits
Dental: 45%
vision benefits
Vision: 37%
no benefits
None: 40%