The average hourly pay for a Guest Services Agent in Canada is C$13.90.
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C$11 - C$19
C$0 - C$270
C$0 - C$725
C$23,720 - C$39,817
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Job Description for Guest Services Agent
Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests. At the front desk, guest services agents must be familiar with hotel check-in software and be able to solve errors within t…Read more
Guest Services Agent Tasks
- Greet, register, and assign rooms to guests, and provide information and paperwork.
- Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
- Calculate bills, collect payments and document interactions.
Explore the most common career paths for Guest Services Agent. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Guest Services Agent
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Guest Services Agent Job Listings
Popular Skills for Guest Services Agent
Avg. Hourly Rate
Skills in Oral / Verbal Communication and Problem Solving are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Office, Customer Relations and Customer Service.
Pay by Experience Level for Guest Services Agent
An entry-level Guest Services Agent with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$13.73 based on 12 salaries. An early career Guest Services Agent with 1-4 years of experience earns an average total compensation of C$13.81 based on 93 salaries. A mid-career Guest Services Agent with 5-9 years of experience earns an average total compensation of C$13.21 based on 26 salaries. An experienced Guest Services Agent with 10-19 years of experience earns an average total compensation of C$14.64 based on 10 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Guest Services Agent in their job title in Mississauga, Ontario earn an average of 22.7% more than the national average. These job titles also find higher than average salaries in Vancouver, British Columbia (20.1% more) and Edmonton, Alberta (15.0% more). The lowest salaries can be found in Winnipeg, Manitoba (13.6% less) and Niagara Falls, Ontario (12.5% less).
Years of Experience
This data is based on 141 survey responses.
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