The average salary for a Guest Services Manager in Canada is C$41,718.
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C$34k - C$55k
C$300 - C$5k
C$33k - C$54k
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Job Description for Guest Services Manager
Guest services managers are typically responsible for managing all day-to-day operations activities for their business' front or main office. Their main objective is to ensure that all systems in the facility are running efficiently and all procedures are being followed completely. The job duties of this position include scheduling, monitoring, and training other guest services personnel; customer appointment and reservation processing; and resolving complaint. Additionally, the guest services m…Read more
Guest Services Manager Tasks
- Directly handle customer service problems, working for satisfactory resolution.
- Monitor inventory, rates, schedules, and complete payroll and expenses.
- Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
- Direct and manage staff who interact with customers to ensure high quality guest experiences.
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Popular Skills for Guest Services Manager
Skills in Operations Management are correlated to pay that is above average. Skills that pay less than market rate include Customer Relationship Management (CRM), Problem Solving, People Management and Customer Service.
Pay by Experience Level for Guest Services Manager
An early career Guest Services Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of C$40,634 based on 26 salaries. A mid-career Guest Services Manager with 5-9 years of experience earns an average total compensation of C$40,923 based on 29 salaries. An experienced Guest Services Manager with 10-19 years of experience earns an average total compensation of C$40,971 based on 26 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$45,000.
Employees with Guest Services Manager in their job title in Vancouver, British Columbia earn an average of 17.6% more than the national average. These job titles also find higher than average salaries in Toronto, Ontario (7.8% more).
Years of Experience
This data is based on 86 survey responses.
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