A Mid-Career Help Desk Analyst earns an average salary of C$45,797 per year.

C$31,593 - C$60,358
C$32K
C$45K
C$60K
MEDIAN: C$45,232
10%
50%
90%
C$17.56 - C$29.95
C$18
C$24
C$30
MEDIAN: C$23.57
10%
50%
90%
C$0C$61K
Salary C$31,593 - C$60,358
Bonus C$1,550
Profit Sharing C$2,675
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$32,626 - C$61,194
  • Country: Canada
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 48
Hourly Data C$0C$31
Hourly Rate C$17.56 - C$29.95
Overtime C$31.80
Annual Data C$0C$61K
Bonus C$1,550
Profit Sharing C$2,675
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$32,626 - C$61,194
  • Country: United States
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 20

Job Description for Help Desk Analyst

Help desk analysts assist companies with their IT customer support. Their main duty within this role is to diagnose and resolve hardware and software problems that arise as quickly as possible. They are required to support all of the applications and software used by their businesses. They may log calls or emails to the help desk and update information regarding trouble reports, and in some cases, they may have to escalate issues that are outside their normal scope of care.

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Help Desk Analyst Tasks

  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Help Desk Analyst Job Listings

Key Stats for Help Desk Analyst

Gender

Female
2 %
Male
98 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
5-9 years
75%
10-19 years
25%

Skills That Affect Help Desk Analyst Salaries

Help Desk / Desktop Support (Tier 2)
▲1%

National Average
C$46,000

Help Desk / Desktop Support
▼2%

Windows Operating System General Use
▼2%

Network Management / Administration
▼2%

A+
▼4%

Help Desk / Desktop Support (Tier 1)
▼4%

Microsoft Excel
▼9%

Windows NT / 2000 / XP Networking
▼14%

Microsoft Office
▼14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
2 %
Male
98 %

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 80%
vision benefits
Vision: 67%
no benefits
None: 15%