C$43,658
Avg. Salary
C$21.12
Avg. Hourly Rate

Average additional compensation:

C$2,064

Bonus

C$3,500

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Help Desk Analyst is C$21.12 per hour.

The average pay for a Help Desk Analyst is C$43,658 per year.

10%
C$15.20
10%
C$21.12
50%
C$30.05
90%
90%
MEDIAN C$21.12
10%
C$33k
10%
C$44k
50%
C$55k
90%
90%
MEDIAN C$43,658
C$32,552 - C$55,063
C$33K
C$44K
C$55K
MEDIAN: C$43,658
10%
50%
90%
C$15.20 - C$30.05
C$15
C$21
C$30
MEDIAN: C$21.12
10%
50%
90%
C$0C$56K
Salary C$32,552 - C$55,063
Bonus C$97.87 - C$4,122
Profit Sharing C$101 - C$5,211
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$32,208 - C$56,623
  • Country: Canada
  • Currency: CAD
  • Updated: 18 Mar 2019
  • Individuals Reporting: 132
Hourly Data C$0C$44
Hourly Rate C$15.20 - C$30.05
Overtime C$31.34
Annual Data C$0C$56K
Bonus C$97.87 - C$4,122
Profit Sharing C$101 - C$5,211
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$32,208 - C$56,623
  • Country: United States
  • Currency: CAD
  • Updated: 18 Mar 2019
  • Individuals Reporting: 47

Job Description for Help Desk Analyst

Help desk analysts assist companies with their IT customer support. Their main duty within this role is to diagnose and resolve hardware and software problems that arise as quickly as possible. They are required to support all of the applications and software used by their businesses. They may log calls or emails to the help desk and update information regarding trouble reports, and in some cases, they may have to escalate issues that are outside their normal scope of care.

Read More...
Help Desk Analyst Tasks
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Help Desk Analyst Job Listings

Popular Skills for Help Desk Analyst

Pay Difference by Location

19%

2%

-23%

-25%

National Average: C$44,180

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Help Desk Analyst

Gender

Female
8 %
Male
91 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.
Less than 1 year
9%
1-4 years
54%
5-9 years
22%
10-19 years
13%
20 years or more
3%

Experience Affects Help Desk Analyst Salaries

▲22%

▲5%

National Average
C$44,000

▼4%

Skills That Affect Help Desk Analyst Salaries



Help Desk / Desktop Support
▼0%

Help Desk / Desktop Support (Tier 1)
▼0%

Windows NT / 2000 / XP Networking
▼0%

National Average
C$44,000


Microsoft Word
▼8%



Microsoft Exchange
▼10%

A+
▼14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.

Gender

Female
8 %
Male
91 %

Years of Experience

Less than 1 year
9%
1-4 years
54%
5-9 years
22%
10-19 years
13%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 76%
vision benefits
Vision: 65%
no benefits
None: 15%