The average salary for a Help Desk Analyst is C$43,941 per year. People in this job generally don't have more than 20 years' experience. Experience has a moderate effect on income for this job.

C$32,251 - C$55,112
C$32K
C$44K
C$55K
MEDIAN: C$43,613
10%
50%
90%
C$15.24 - C$30.56
C$15
C$21
C$31
MEDIAN: C$20.92
10%
50%
90%
C$0C$57K
Salary C$32,251 - C$55,112
Bonus C$99.33 - C$4,671
Profit Sharing C$2,023
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$32,254 - C$57,243
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 170
Hourly Data C$0C$32
Hourly Rate C$15.24 - C$30.56
Overtime C$30.81
Annual Data C$0C$57K
Bonus C$99.33 - C$4,671
Profit Sharing C$2,023
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$32,254 - C$57,243
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 56

Job Description for Help Desk Analyst

Help desk analysts assist companies with their IT customer support. Their main duty within this role is to diagnose and resolve hardware and software problems that arise as quickly as possible. They are required to support all of the applications and software used by their businesses. They may log calls or emails to the help desk and update information regarding trouble reports, and in some cases, they may have to escalate issues that are outside their normal scope of care.

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Help Desk Analyst Tasks

  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Help Desk Analyst Pay By Employer

$0$53K

Redfin
14 profiles
$50,432

Help Desk Analyst Job Listings

Popular Skills for Help Desk Analyst

Pay Difference by Location

National Average: C$44,020

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Help Desk Analyst

Gender

Female
8 %
Male
92 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 29 votes.
Less than 1 year
6%
1-4 years
52%
5-9 years
23%
10-19 years
17%
20 years or more
3%

Experience Affects Help Desk Analyst Salaries

▲23%

▲6%

National Average
C$44,000

▼4%

Skills That Affect Help Desk Analyst Salaries



Help Desk / Desktop Support
▲1%

Help Desk / Desktop Support (Tier 1)
▲1%

Windows NT / 2000 / XP Networking
▲1%


National Average
C$44,000

Microsoft Word
▼8%



Microsoft Exchange
▼10%

A+
▼13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 29 votes.

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
6%
1-4 years
52%
5-9 years
23%
10-19 years
17%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 73%
vision benefits
Vision: 61%
no benefits
None: 17%