A Help Desk Analyst in Toronto, Ontario earns an average salary of C$45,619 per year. For the first five to ten years in this position, salary increases sharply, but any additional experience does not have a big effect on pay. People in this job generally don't have more than 20 years' experience. A skill in Windows Operating System General Use is associated with high pay for this job.

C$37,384 - C$55,542
C$37K
C$44K
C$56K
MEDIAN: C$44,448
10%
50%
90%
C$13.95 - C$35.87
C$14
C$22
C$36
MEDIAN: C$22.00
10%
50%
90%
C$0C$59K
Salary C$37,384 - C$55,542
Bonus C$3,150
Profit Sharing C$4,996
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$32,488 - C$59,237
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 38
Hourly Data C$0C$35
Hourly Rate C$13.95 - C$35.87
Overtime C$32.00
Annual Data C$0C$59K
Bonus C$3,150
Profit Sharing C$4,996
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$32,488 - C$59,237
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 13

Job Description for Help Desk Analyst

Help desk analysts assist companies with their IT customer support. Their main duty within this role is to diagnose and resolve hardware and software problems that arise as quickly as possible. They are required to support all of the applications and software used by their businesses. They may log calls or emails to the help desk and update information regarding trouble reports, and in some cases, they may have to escalate issues that are outside their normal scope of care.

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Help Desk Analyst Tasks

  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Help Desk Analyst Job Listings

Key Stats for Help Desk Analyst

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.
Less than 1 year
4%
1-4 years
47%
5-9 years
25%
10-19 years
24%

Experience Affects Help Desk Analyst Salaries

Experienced
▲23%

Mid-Career
▲22%

National Average
C$45,000

▼7%

Skills That Affect Help Desk Analyst Salaries

Windows Operating System General Use
▲12%

Help Desk / Desktop Support (Tier 1)
▲9%

Help Desk / Desktop Support
▲7%

Help Desk / Desktop Support (Tier 2)
▲5%

National Average
C$45,000

Microsoft Office
▼1%

A+
▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.

Years of Experience

Less than 1 year
4%
1-4 years
47%
5-9 years
25%
10-19 years
24%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 63%
vision benefits
Vision: 61%
no benefits
None: 24%