Help Desk Analyst with Help Desk / Desktop Support (Tier 2) Skills Salary (Canada)

A Help Desk Analyst with Help Desk / Desktop Support (Tier 2) skills earns an average salary of C$45,578 per year. Most people with this job move on to other positions after 20 years in this career.

C$32,570 - C$60,414
C$33K
C$45K
C$60K
MEDIAN: C$44,579
10%
50%
90%
C$14.79 - C$51.65
C$15
C$20
C$52
MEDIAN: C$20.00
10%
50%
90%
C$0C$61K
Salary C$32,570 - C$60,414
Bonus C$0.00 - C$5,872
Profit Sharing C$1,977
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$32,222 - C$61,805
  • Country: Canada
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 62
Hourly Data C$0C$51
Hourly Rate C$14.79 - C$51.65
Overtime C$32.00
Annual Data C$0C$61K
Bonus C$0.00 - C$5,872
Profit Sharing C$1,977
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$32,222 - C$61,805
  • Country: United States
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 10

Job Description for Help Desk Analyst

Help desk analysts assist companies with their IT customer support. Their main duty within this role is to diagnose and resolve hardware and software problems that arise as quickly as possible. They are required to support all of the applications and software used by their businesses. They may log calls or emails to the help desk and update information regarding trouble reports, and in some cases, they may have to escalate issues that are outside their normal scope of care.

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Help Desk Analyst Tasks

  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Help Desk Analyst Job Listings

Key Stats for Help Desk Analyst

Gender

Female
10 %
Male
90 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 13 votes.
1-4 years
36%
5-9 years
26%
10-19 years
32%
20 years or more
6%

Experience Affects Help Desk Analyst Salaries

Experienced
▲20%

Mid-Career
▲2%

National Average
C$46,000

Entry-Level
▼1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 13 votes.

Gender

Female
10 %
Male
90 %

Years of Experience

1-4 years
36%
5-9 years
26%
10-19 years
32%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 79%
vision benefits
Vision: 63%
no benefits
None: 12%