The average pay for a Help Desk Specialist is C$44,067 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.

C$36,782 - C$60,563
C$37K
C$45K
C$61K
MEDIAN: C$44,606
10%
50%
90%
C$16.13 - C$28.16
C$16
C$21
C$28
MEDIAN: C$21.49
10%
50%
90%
C$0C$61K
Salary C$36,782 - C$60,563
Bonus C$993 - C$6,128
Profit Sharing C$2,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$36,135 - C$61,134
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 81
Hourly Data C$0C$35
Hourly Rate C$16.13 - C$28.16
Overtime C$29.01
Annual Data C$0C$61K
Bonus C$993 - C$6,128
Profit Sharing C$2,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$36,135 - C$61,134
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 20

Job Description for Help Desk Specialist

A help desk specialist is responsible for maintaining customers' relationships with the company, providing answers to customers' questions and other needs related to technical support. These specialists are responsible for a variety of duties in the company, depending on the products or services for which they provide assistance. But the help desk specialist's main objective is to maintain a high level of customer satisfaction and provide them with any necessary support.

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Help Desk Specialist Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Help Desk Specialist Job Listings

Popular Skills for Help Desk Specialist

Pay Difference by Location

National Average: C$44,986

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Help Desk Specialist

Gender

Female
18 %
Male
82 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.
Less than 1 year
3%
1-4 years
44%
5-9 years
29%
10-19 years
21%
20 years or more
4%

Experience Affects Help Desk Specialist Salaries

Experienced
▲14%

National Average
C$45,000

▼3%

▼3%

Skills That Affect Help Desk Specialist Salaries


Windows NT / 2000 / XP Networking
▲6%


National Average
C$45,000


Network Management / Administration
▼3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
3%
1-4 years
44%
5-9 years
29%
10-19 years
21%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 89%
vision benefits
Vision: 64%
no benefits
None: 8%