The average salary for an Entry-Level Help Desk Specialist is C$43,004 per year. A skill in Windows NT / 2000 / XP Networking is associated with high pay for this job.

C$34,478 - C$53,790
C$34K
C$43K
C$54K
MEDIAN: C$43,116
10%
50%
90%
C$15.97 - C$29.59
C$16
C$19
C$30
MEDIAN: C$19.02
10%
50%
90%
C$0C$55K
Salary C$34,478 - C$53,790
Bonus C$101 - C$5,165
Profit Sharing C$1,544
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$33,926 - C$55,003
  • Country: Canada
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 47
Hourly Data C$0C$29
Hourly Rate C$15.97 - C$29.59
Overtime C$27.40
Annual Data C$0C$55K
Bonus C$101 - C$5,165
Profit Sharing C$1,544
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$33,926 - C$55,003
  • Country: United States
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 11

Job Description for Help Desk Specialist

A help desk specialist is responsible for maintaining customers' relationships with the company, providing answers to customers' questions and other needs related to technical support. These specialists are responsible for a variety of duties in the company, depending on the products or services for which they provide assistance. But the help desk specialist's main objective is to maintain a high level of customer satisfaction and provide them with any necessary support.

Read More...

Help Desk Specialist Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Help Desk Specialist Job Listings

Key Stats for Help Desk Specialist

Gender

Female
16 %
Male
84 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 8 votes.
Less than 1 year
5%
1-4 years
76%
5-9 years
19%

Skills That Affect Help Desk Specialist Salaries

Windows NT / 2000 / XP Networking
▲16%

Help Desk / Desktop Support (Tier 2)
▲4%

Help Desk / Desktop Support
▲2%

National Average
C$43,000

Help Desk / Desktop Support (Tier 1)
▼5%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 8 votes.

Gender

Female
16 %
Male
84 %

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 84%
vision benefits
Vision: 60%
no benefits
None: 12%