The average salary for a Help Desk Team Leader is C$58,982 per year.

C$40,342 - C$74,095
C$40K
C$56K
C$74K
MEDIAN: C$55,644
10%
50%
90%
C$17.30 - C$26.75
C$23
MEDIAN: C$23.00
50%
C$0C$75K
Salary C$40,342 - C$74,095
Bonus C$515 - C$10,081
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$39,880 - C$75,014
  • Country: Canada
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 73
Hourly Data C$0C$40
Hourly Rate C$23.00
Overtime C$37.64
Annual Data C$0C$75K
Bonus C$515 - C$10,081
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$39,880 - C$75,014
  • Country: United States
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 8

Job Description for Help Desk Team Leader

Help desk team leader positions are found in a variety of industries, but they are most common in information technology. Requirements for this job are mostly related to work experience, although some positions prefer a bachelor’s degree; additionally, most require a minimum of a high school diploma or equivalent. Work experience requirements depend on the company and pay level, but it usually includes at least two years in a help desk or customer service environment. Some positions may require specialized skills or credentials, such as security clearance and/or knowledge of specific technologies and applications.

Read More...

Help Desk Team Leader Tasks

  • Lead help desk staff, setting schedules, evaluating performance, and creating standard protocols.
  • Control work flow for tickets and long-term projects, and escalate issues as they arise.
  • Build and maintain knowledge bases for users and help desk team.
  • Interact with organization management to report metrics and to determine priorities and desired response times.

Help Desk Team Leader Job Listings

Pay by Experience Level for Help Desk Team Leader

Pay by Experience for a Help Desk Team Leader has a negative trend. An entry-level Help Desk Team Leader with less than 5 years of experience can expect to earn an average total compensation of C$56,000 based on 9 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Team Leader with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$56,000 based on 8 salaries. An experienced Help Desk Team Leader which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$63,000 based on 26 salaries. A Help Desk Team Leader with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$44,000 based on 15 salaries.

Key Stats for Help Desk Team Leader

Gender

Female
10 %
Male
90 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 14 votes.
1-4 years
23%
5-9 years
21%
10-19 years
36%
20 years or more
20%

Experience Affects Help Desk Team Leader Salaries

Experienced
▲12%

Entry-Level
▼0%

Mid-Career
▼0%

National Average
C$56,000

Late-Career
▼21%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 14 votes.

Gender

Female
10 %
Male
90 %

Years of Experience

1-4 years
23%
5-9 years
21%
10-19 years
36%
20 years or more
20%

Common Health Benefits

medical benefits
Medical: 94%
dental benefits
Dental: 91%
vision benefits
Vision: 74%
no benefits
None: 6%