The average pay for a Help Desk Technician in Toronto, Ontario is C$39,998 per year. Most people move on to other jobs if they have more than 10 years' experience in this career.

C$30,065 - C$52,515
C$30K
C$39K
C$53K
MEDIAN: C$39,383
10%
50%
90%
C$13.04 - C$20.40
C$13
C$15
C$20
MEDIAN: C$15.45
10%
50%
90%
C$0C$52K
Salary C$30,065 - C$52,515
Bonus C$1,900
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$29,776 - C$50,570
  • Country: Canada
  • Currency: CAD
  • Updated: 12 Jan 2018
  • Individuals Reporting: 51
Hourly Data C$0C$31
Hourly Rate C$13.04 - C$20.40
Overtime C$29.89
Annual Data C$0C$50K
Bonus C$1,900
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$29,776 - C$50,570
  • Country: United States
  • Currency: CAD
  • Updated: 12 Jan 2018
  • Individuals Reporting: 15

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

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Help Desk Technician Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Help Desk Technician Job Listings

Key Stats for Help Desk Technician

Gender

Female
23 %
Male
77 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
Less than 1 year
15%
1-4 years
59%
5-9 years
11%
10-19 years
9%
20 years or more
6%

Experience Affects Help Desk Technician Salaries

▲12%

▼0%

National Average
C$38,000

Skills That Affect Help Desk Technician Salaries

Help Desk / Desktop Support (Tier 2)
▲11%


Windows Operating System General Use
▲6%

Windows NT / 2000 / XP Networking
▲4%


National Average
C$38,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
23 %
Male
77 %

Years of Experience

Less than 1 year
15%
1-4 years
59%
5-9 years
11%
10-19 years
9%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 71%
vision benefits
Vision: 46%
no benefits
None: 24%