The average salary for a Help Desk Technician in Canada is C$41,477.
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C$32k - C$55k
C$41 - C$5k
C$12 - C$8k
C$31k - C$55k
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Job Description for Help Desk Technician
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
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Popular Skills for Help Desk Technician
Help Desk / Desktop Support
Skills in Help Desk / Desktop Support and Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 1), Microsoft Office and Windows Operating System General Use.
Pay by Experience Level for Help Desk Technician
An entry-level Help Desk Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$39,418 based on 41 salaries. An early career Help Desk Technician with 1-4 years of experience earns an average total compensation of C$40,820 based on 233 salaries. A mid-career Help Desk Technician with 5-9 years of experience earns an average total compensation of C$44,289 based on 57 salaries. An experienced Help Desk Technician with 10-19 years of experience earns an average total compensation of C$47,879 based on 47 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$49,967.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Help Desk Technician in their job title in Calgary, Alberta earn an average of 13.6% more than the national average. These job titles also find higher than average salaries in Vancouver, British Columbia (12.6% more) and Edmonton, Alberta (8.5% more). The lowest salaries can be found in Winnipeg, Manitoba (12.8% less), Montréal, Québec (8.1% less) and London, Ontario (2.0% less).
Years of Experience
This data is based on 390 survey responses.
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