C$40,643
Avg. Salary
C$17.81
Avg. Hourly Rate

Average additional compensation:

C$1,179

Bonus

C$1,800

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Help Desk Technician is C$17.81 per hour.

The average pay for a Help Desk Technician is C$40,643 per year.

C$13.57
10%
C$17.81
50%
C$25.75
90%
MEDIAN C$17.81
C$31k
10%
C$41k
50%
C$53k
90%
MEDIAN C$40,643
C$31,270 - C$52,669
C$31K
C$41K
C$53K
MEDIAN: C$40,643
10%
50%
90%
C$13.57 - C$25.75
C$14
C$18
C$26
MEDIAN: C$17.81
10%
50%
90%
C$0C$53K
Salary C$31,270 - C$52,669
Bonus C$98.63 - C$3,077
Profit Sharing C$12.16 - C$7,657
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$29,896 - C$53,352
  • Country: Canada
  • Currency: CAD
  • Updated: 11 Dec 2018
  • Individuals Reporting: 284
Hourly Data C$0C$36
Hourly Rate C$13.57 - C$25.75
Overtime C$18.40 - C$36.77
Annual Data C$0C$53K
Bonus C$98.63 - C$3,077
Profit Sharing C$12.16 - C$7,657
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$29,896 - C$53,352
  • Country: United States
  • Currency: CAD
  • Updated: 11 Dec 2018
  • Individuals Reporting: 140

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

Read More...

Help Desk Technician Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Common Career Paths for Help Desk Technician


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Help Desk Technician Job Listings

Popular Skills for Help Desk Technician

Pay by Experience Level for Help Desk Technician

Pay by Experience for a Help Desk Technician has a positive trend. An entry-level Help Desk Technician with less than 5 years of experience can expect to earn an average total compensation of C$38,000 based on 172 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$44,000 based on 54 salaries. An experienced Help Desk Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$48,000 based on 37 salaries. A Help Desk Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$41,000 based on 7 salaries.

Pay Difference by Location

19%

15%

-4%

-5%

National Average: C$40,108

Larger city markers indicate a job is popular in that location.

Help Desk Technician Reviews

Q: What is it like working as a Help Desk Technician?

Help Desk Technician in Edmonton:
"Working in the Shity."
Pros: Not alot. It's all pretty bad here.
Cons: Traffic is bad, people are anti-social, workers are under paid and under appreciated.

Related Job Salaries

Key Stats for Help Desk Technician

Gender

Female
12 %
Male
88 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 79 votes.
Less than 1 year
8%
1-4 years
62%
5-9 years
16%
10-19 years
12%
20 years or more
2%

Experience Affects Help Desk Technician Salaries

▲19%

▲10%

Late-Career
▲1%

National Average
C$40,000

▼5%

Skills That Affect Help Desk Technician Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 79 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
8%
1-4 years
62%
5-9 years
16%
10-19 years
12%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 74%
vision benefits
Vision: 56%
no benefits
None: 19%