A Help Desk Technician earns an average salary of C$40,478 per year. Pay for this job rises steadily for more experienced workers, but goes down noticeably for the few employees with more than 20 years' experience. Most people move on to other jobs if they have more than 20 years' experience in this career.

C$30,260 - C$51,236
C$30K
C$40K
C$51K
MEDIAN: C$40,259
10%
50%
90%
C$13.15 - C$25.12
C$13
C$17
C$25
MEDIAN: C$17.34
10%
50%
90%
C$0C$52K
Salary C$30,260 - C$51,236
Bonus C$39.73 - C$4,894
Profit Sharing C$12.37 - C$7,527
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$29,222 - C$52,055
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 291
Hourly Data C$0C$38
Hourly Rate C$13.15 - C$25.12
Overtime C$17.45 - C$38.37
Annual Data C$0C$52K
Bonus C$39.73 - C$4,894
Profit Sharing C$12.37 - C$7,527
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$29,222 - C$52,055
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 151

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

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Help Desk Technician Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Common Career Paths for Help Desk Technician


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Help Desk Technician Job Listings

Popular Skills for Help Desk Technician

Pay by Experience Level for Help Desk Technician

Pay by Experience for a Help Desk Technician has a positive trend. An entry-level Help Desk Technician with less than 5 years of experience can expect to earn an average total compensation of C$38,000 based on 172 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$44,000 based on 54 salaries. An experienced Help Desk Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$48,000 based on 37 salaries. A Help Desk Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$41,000 based on 7 salaries.

Pay Difference by Location

National Average: C$39,284

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Help Desk Technician

Gender

Female
15 %
Male
85 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 68 votes.
Less than 1 year
8%
1-4 years
61%
5-9 years
17%
10-19 years
11%
20 years or more
3%

Experience Affects Help Desk Technician Salaries

▲21%

▲12%

Late-Career
▲4%

National Average
C$39,000

▼4%

Skills That Affect Help Desk Technician Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 68 votes.

Gender

Female
15 %
Male
85 %

Years of Experience

Less than 1 year
8%
1-4 years
61%
5-9 years
17%
10-19 years
11%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 73%
vision benefits
Vision: 53%
no benefits
None: 20%