A Mid-Career Help Desk Technician earns an average salary of C$45,063 per year.

C$35,623 - C$54,493
C$36K
C$44K
C$54K
MEDIAN: C$44,451
10%
50%
90%
C$15.84 - C$29.59
C$16
C$20
C$30
MEDIAN: C$20.12
10%
50%
90%
C$0C$54K
Salary C$35,623 - C$54,493
Bonus C$40.27 - C$4,966
Profit Sharing C$2,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$35,473 - C$54,522
  • Country: Canada
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 63
Hourly Data C$0C$32
Hourly Rate C$15.84 - C$29.59
Overtime C$32.75
Annual Data C$0C$54K
Bonus C$40.27 - C$4,966
Profit Sharing C$2,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$35,473 - C$54,522
  • Country: United States
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 31

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

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Help Desk Technician Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Help Desk Technician Job Listings

Pay Difference by Location

National Average: C$43,760

Larger city markers indicate a job is popular in that location.

Key Stats for Help Desk Technician

Gender

Female
16 %
Male
84 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.
5-9 years
80%
10-19 years
20%

Skills That Affect Help Desk Technician Salaries

Microsoft Office
▲2%

Help Desk / Desktop Support (Tier 2)
▲1%

National Average
C$44,000


Windows NT / 2000 / XP Networking
▼2%

Windows Operating System General Use
▼3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
16 %
Male
84 %

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 77%
vision benefits
Vision: 61%
no benefits
None: 15%