Average Quality Assurance Analyst, Call Centers Salary

C$37,125
Avg. SalaryShow Hourly Rate
C$2,948
Bonus
C$5,000
Profit Sharing
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The average salary for a Quality Assurance Analyst, Call Centers is C$37,125.
25%
C$32k
25%
C$37k
50%
C$43k
75%
75%
MEDIAN C$37,125
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United States (change)
Salary
C$32k - C$43k
Bonus
C$0 - C$3k
Profit Sharing
C$0 - C$5k
Total Pay
C$30k - C$54k

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Job Description for Quality Assurance Analyst, Call Centers

Quality Assurance Analyst, Call Centers Tasks
  • Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
  • Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
  • Audit and review quality assurance processes and tasks, including calibrating across analysts.
  • Document problems and provide feedback and coaching to improve call center quality.

Quality Assurance Analyst, Call Centers Job Listings

Popular Skills for Quality Assurance Analyst, Call Centers

Pay Difference by Location

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Years of Experience

This data is based on 11 survey responses.
Early Career
100.0%