Senior Customer Service Representative (CSR) in Calgary Salary (Canada)

The average pay for a Senior Customer Service Representative (CSR) in Calgary, Alberta is C$16.90 per hour.

C$32,343 - C$58,558
C$32K
C$47K
C$59K
MEDIAN: C$47,201
10%
50%
90%
C$14.68 - C$25.11
C$15
C$17
C$25
MEDIAN: C$17.09
10%
50%
90%
C$0C$58K
Salary C$32,343 - C$58,558
Bonus C$1,008
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$31,530 - C$58,170
  • Country: Canada
  • Currency: CAD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 30
Hourly Data C$0C$41
Hourly Rate C$14.68 - C$25.11
Overtime C$31.42
Annual Data C$0C$58K
Bonus C$1,008
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$31,530 - C$58,170
  • Country: United States
  • Currency: CAD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 18

Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Senior Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Senior Customer Service Representative (CSR)

Pay by Experience for a Senior Customer Service Representative (CSR) has a positive trend. An entry-level Senior Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of C$36,000 based on 10 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$39,000 based on 8 salaries. An experienced Senior Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$41,000 based on 5 salaries. A Senior Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$56,000 based on 8 salaries.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
90 %
Male
10 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
1-4 years
27%
5-9 years
27%
10-19 years
23%
20 years or more
23%

Experience Affects Senior Customer Service Representative (CSR) Salaries

Late-Career
▲36%

Experienced
▼0%

National Average
C$41,000

Mid-Career
▼4%

Entry-Level
▼13%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Sales
▲6%


National Average
C$41,000

Customer Relationship Management (CRM)
▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
90 %
Male
10 %

Years of Experience

1-4 years
27%
5-9 years
27%
10-19 years
23%
20 years or more
23%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 77%
vision benefits
Vision: 58%
no benefits
None: 19%