Average Senior Customer Service Representative (CSR) Salary in Canada

C$43,611
Avg. SalaryShow Hourly Rate
C$1,700
Bonus
C$4,943
Commission
C$1,500
Profit Sharing
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The average salary for a Senior Customer Service Representative (CSR) in Canada is C$43,611.
10%
C$32k
10%
C$44k
50%
C$57k
90%
90%
MEDIAN C$43,611
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United States (change)
Salary
C$32k - C$57k
Bonus
C$600 - C$5k
Profit Sharing
C$304 - C$6k
Commission
C$613 - C$16k
Total Pay
C$30k - C$56k

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Job Description for Senior Customer Service Representative (CSR)

Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Popular Employer Salaries for Senior Customer Service Representative (CSR)

The top respondents for the job title Senior Customer Service Representative (CSR) are from the companies Canadian Imperial Bank of Commerce (CIBC), BMO - Bank of Montreal and BMO Financial Group. Reported salaries are highest at BMO - Bank of Montreal where the average pay is C$36,174. Canadian Imperial Bank of Commerce (CIBC) pays the lowest at around C$31,637.

Career Paths

Explore the most common career paths for Senior Customer Service Representative (CSR). Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Senior Customer Service Representative (CSR)
Customer Service Representative (CSR)
Administrative Assistant
Customer Service Supervisor
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Senior Customer Service Representative (CSR) Job Listings

Popular Skills for Senior Customer Service Representative (CSR)

Skills in Customer Service, Customer Relationship Management (CRM), Customer Relations and Phone Support are correlated to pay that is above average. Skills that pay less than market rate include Sales.

Pay by Experience Level for Senior Customer Service Representative (CSR)

An entry-level Senior Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$39,548 based on 27 salaries. An early career Senior Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation of C$41,369 based on 137 salaries. A mid-career Senior Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of C$42,574 based on 160 salaries. An experienced Senior Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of C$44,831 based on 163 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$48,538.
Employees with Senior Customer Service Representative (CSR) in their job title in Calgary, Alberta earn an average of 7.8% more than the national average. These job titles also find higher than average salaries in Ottawa, Ontario (7.3% more) and Mississauga, Ontario (4.3% more). The lowest salaries can be found in Winnipeg, Manitoba (5.5% less).

Years of Experience

This data is based on 603 survey responses.
Entry Level
4.5%
Early Career
22.7%
Mid Career
26.5%
Experienced
27.0%
Late Career
19.2%

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