Mid-Career Senior Customer Service Representative (CSR) in Vancouver, British Columbia Salary (Canada)

The average salary for a Mid-Career Senior Customer Service Representative (CSR) in Vancouver, British Columbia is C$47,040 per year.

C$29,466 - C$53,720
C$29K
C$44K
C$54K
MEDIAN: C$44,219
10%
50%
90%
C$16.70 - C$20.53
C$19
MEDIAN: C$18.95
50%
C$0C$53K
Salary C$29,466 - C$53,720
Bonus C$2,050
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$30,075 - C$53,193
  • Country: Canada
  • Currency: CAD
  • Updated: 2 Jan 2018
  • Individuals Reporting: 13
Hourly Data C$0C$25
Hourly Rate C$18.95
Overtime C$25.00
Annual Data C$0C$53K
Bonus C$2,050
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$30,075 - C$53,193
  • Country: United States
  • Currency: CAD
  • Updated: 2 Jan 2018
  • Individuals Reporting: 6

Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Senior Customer Service Representative (CSR) Job Listings

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
64 %
Male
36 %

Job Satisfaction

Somewhat satisfied
Rated 2 out of 5
based on 2 votes.
5-9 years
79%
10-19 years
21%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Customer Service
▲6%

Customer Relationship Management (CRM)
▲3%

National Average
C$44,000

Sales
▼2%

Job Satisfaction

Somewhat satisfied
Rated 2 out of 5
based on 2 votes.

Gender

Female
64 %
Male
36 %

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 81%
vision benefits
Vision: 69%
no benefits
None: 13%