The average salary for a Senior Customer Service Representative (CSR) in Winnipeg, Manitoba is C$41,217.
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C$29k - C$59k
C$0 - C$3k
C$25k - C$60k
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Job Description for Senior Customer Service Representative (CSR)
Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology f…Read more
Senior Customer Service Representative (CSR) Tasks
- Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
- May mentor or give direction to junior team members and provide training on best practices.
- May assist management in ensuring performance goals are met.
- Assists the Customer Service Representative (CSR) with difficult cases.
- Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
Explore the most common career paths for Senior Customer Service Representative (CSR). Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Senior Customer Service Representative (CSR)
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Senior Customer Service Representative (CSR) Job Listings
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Popular Skills for Senior Customer Service Representative (CSR)
Pay by Experience Level for Senior Customer Service Representative (CSR)
An experienced Senior Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of C$55,000 based on 5 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$40,494.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Senior Customer Service Representative (CSR) in their job title in Edmonton, Alberta earn an average of 43.9% more than the national average. These job titles also find higher than average salaries in Calgary, Alberta (15.9% more) and Ottawa, Ontario (12.2% more).
Years of Experience
This data is based on 11 survey responses.
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