Senior Technical Support Analyst in Toronto, Ontario Salary (Canada)

The average pay for a Senior Technical Support Analyst in Toronto, Ontario is C$59,982 per year. Most people move on to other jobs if they have more than 20 years' experience in this field.

C$44,190 - C$84,880
C$44K
C$61K
C$85K
MEDIAN: C$60,927
10%
50%
90%
C$21.75 - C$53.25
C$22
C$31
C$53
MEDIAN: C$30.52
10%
50%
90%
C$0C$91K
Salary C$44,190 - C$84,880
Bonus C$0.00 - C$10,174
Profit Sharing C$2,550
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$44,482 - C$91,637
  • Country: Canada
  • Currency: CAD
  • Updated: 11 Jan 2018
  • Individuals Reporting: 50
Hourly Data C$0C$53
Hourly Rate C$21.75 - C$53.25
Overtime C$39.90
Annual Data C$0C$91K
Bonus C$0.00 - C$10,174
Profit Sharing C$2,550
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$44,482 - C$91,637
  • Country: United States
  • Currency: CAD
  • Updated: 11 Jan 2018
  • Individuals Reporting: 14

Job Description for Senior Technical Support Analyst

A senior technical support analyst is employed by a software, hardware, or general information technology (IT) company to help users troubleshoot problems they have in operating the company’s product. As a senior analyst, these individuals usually have some supervisory responsibilities, and they may be in charge of a technical support team and/or help desk.

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Senior Technical Support Analyst Tasks

  • Provide information systems technical support for complex customer issues.
  • Raise information, bug and feature requests to the development team.
  • Identify problems with information technology system operations and provide potential workarounds.

Senior Technical Support Analyst Job Listings

Key Stats for Senior Technical Support Analyst

Gender

Female
10 %
Male
90 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
1-4 years
11%
5-9 years
33%
10-19 years
45%
20 years or more
11%

Experience Affects Senior Technical Support Analyst Salaries

▲6%

National Average
C$64,000

Mid-Career
▼9%

Skills That Affect Senior Technical Support Analyst Salaries

UNIX
▲5%

Windows Operating System General Use
▲2%

Microsoft Office
▲2%

Network Management / Administration
▼0%

National Average
C$64,000

Windows NT / 2000 / XP Networking
▼1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
10 %
Male
90 %

Years of Experience

1-4 years
11%
5-9 years
33%
10-19 years
45%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 77%
vision benefits
Vision: 68%
no benefits
None: 17%