A Senior Technical Support Analyst earns an average salary of C$60,342 per year. A skill in Linux is associated with high pay for this job.

C$45,077 - C$82,863
C$45K
C$60K
C$83K
MEDIAN: C$60,231
10%
50%
90%
C$21.31 - C$46.31
C$21
C$30
C$46
MEDIAN: C$30.21
10%
50%
90%
C$0C$86K
Salary C$45,077 - C$82,863
Bonus C$515 - C$12,120
Profit Sharing C$0.00 - C$4,894
Commission C$7,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$45,090 - C$86,759
  • Country: Canada
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 157
Hourly Data C$0C$47
Hourly Rate C$21.31 - C$46.31
Overtime C$0.75 - C$47.50
Annual Data C$0C$86K
Bonus C$515 - C$12,120
Commission C$7,500
Profit Sharing C$0.00 - C$4,894
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$45,090 - C$86,759
  • Country: United States
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 29

Job Description for Senior Technical Support Analyst

A senior technical support analyst is employed by a software, hardware, or general information technology (IT) company to help users troubleshoot problems they have in operating the company’s product. As a senior analyst, these individuals usually have some supervisory responsibilities, and they may be in charge of a technical support team and/or help desk.

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Senior Technical Support Analyst Tasks

  • Provide information systems technical support for complex customer issues.
  • Raise information, bug and feature requests to the development team.
  • Identify problems with information technology system operations and provide potential workarounds.

Senior Technical Support Analyst Pay By Employer

$0$74K

Dell, Inc.
9 profiles
$60,629

$43,495

Common Career Paths for Senior Technical Support Analyst


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Senior Technical Support Analyst Job Listings

Popular Skills for Senior Technical Support Analyst

Pay by Experience Level for Senior Technical Support Analyst

Pay by Experience for a Senior Technical Support Analyst has a positive trend. An entry-level Senior Technical Support Analyst with less than 5 years of experience can expect to earn an average total compensation of C$52,000 based on 26 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Technical Support Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$59,000 based on 35 salaries. An experienced Senior Technical Support Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$64,000 based on 63 salaries. A Senior Technical Support Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$82,000 based on 14 salaries.

Pay Difference by Location

National Average: C$61,856

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Senior Technical Support Analyst

Gender

Female
18 %
Male
82 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 24 votes.
Less than 1 year
1%
1-4 years
11%
5-9 years
26%
10-19 years
48%
20 years or more
13%

Experience Affects Senior Technical Support Analyst Salaries

Late-Career
▲33%

▲3%

National Average
C$62,000

▼5%

▼16%

Skills That Affect Senior Technical Support Analyst Salaries

Linux
▲25%

UNIX
▲8%


National Average
C$62,000




Microsoft Exchange
▼3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 24 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
1%
1-4 years
11%
5-9 years
26%
10-19 years
48%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 83%
vision benefits
Vision: 72%
no benefits
None: 12%