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Average Service Desk Analyst Salary in Canada

C$47,996
Avg. SalaryShow Hourly Rate
C$2,490
Bonus
C$814
Profit Sharing
What am I worth?
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How should I pay?
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The average salary for a Service Desk Analyst in Canada is C$47,996.
10%
CA$38k
MEDIAN
CA$48k
90%
CA$64k
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Salary
C$38k - C$64k
Bonus
C$503 - C$6k
Profit Sharing
C$500 - C$3k
Total Pay
C$35k - C$64k
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What Do Service Desk Analysts Do?

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Job Satisfaction for Service Desk Analyst

3.4 out of 5
(53)
Satisfied
41Reviews

Popular Employer Salaries for Service Desk Analyst

Career Paths

Explore the most common career paths for Service Desk Analyst. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Service Desk Analyst
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Service Desk Analyst Job Listings

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What Are Popular Skills for Service Desk Analysts?

Skills in Information Technology (IT) Support and Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that pay less than market rate include Customer Service, Help Desk / Desktop Support (Tier 1) and Help Desk / Desktop Support.

What is the Pay by Experience Level for Service Desk Analysts?

An entry-level Service Desk Analyst with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$39,735 based on 17 salaries. An early career Service Desk Analyst with 1-4 years of experience earns an average total compensation of C$45,445 based on 149 salaries. A mid-career Service Desk Analyst with 5-9 years of experience earns an average total compensation of C$50,956 based on 67 salaries. An experienced Service Desk Analyst with 10-19 years of experience earns an average total compensation of C$53,015 based on 63 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$50,127.
Employees with Service Desk Analyst in their job title in Calgary, Alberta earn an average of 8.3% more than the national average. These job titles also find higher than average salaries in Vancouver, British Columbia (6.3% more) and Edmonton, Alberta (4.2% more). The lowest salaries can be found in Winnipeg, Manitoba (16.7% less), Ottawa, Ontario (10.9% less) and Mississauga, Ontario (9.2% less).

Years of Experience

This data is based on 308 survey responses.
Entry Level
5.5%
Early Career
48.4%
Mid Career
21.8%
Experienced
20.5%
Late Career
3.9%

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