The average salary for a Service Desk Analyst in Canada is C$47,996.
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What Do Service Desk Analysts Do?
Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a ti…Read more
Service Desk Analyst Tasks
- Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
- Follow up with customers to ensure resolution and close out incidents in the tracking system.
- Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
- Collect information from users to understand and resolve problems remotely or in person.
Job Satisfaction for Service Desk Analyst
Popular Employer Salaries for Service Desk Analyst
Explore the most common career paths for Service Desk Analyst. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
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Business Analyst (Unspecified Type)
Help Desk Analyst (Computer)
Somewhat common (8 - 20%)
Service Desk Analyst Job Listings
What Are Popular Skills for Service Desk Analysts?
Skills in Information Technology (IT) Support and Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that pay less than market rate include Customer Service, Help Desk / Desktop Support (Tier 1) and Help Desk / Desktop Support.
What is the Pay by Experience Level for Service Desk Analysts?
An entry-level Service Desk Analyst with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$39,735 based on 17 salaries. An early career Service Desk Analyst with 1-4 years of experience earns an average total compensation of C$45,445 based on 149 salaries. A mid-career Service Desk Analyst with 5-9 years of experience earns an average total compensation of C$50,956 based on 67 salaries. An experienced Service Desk Analyst with 10-19 years of experience earns an average total compensation of C$53,015 based on 63 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$50,127.
Pay Difference by Location
Employees with Service Desk Analyst in their job title in Calgary, Alberta earn an average of 8.3% more than the national average. These job titles also find higher than average salaries in Vancouver, British Columbia (6.3% more) and Edmonton, Alberta (4.2% more). The lowest salaries can be found in Winnipeg, Manitoba (16.7% less), Ottawa, Ontario (10.9% less) and Mississauga, Ontario (9.2% less).
Years of Experience
This data is based on 308 survey responses.