C$47,618
Avg. Salary
C$20.36
Avg. Hourly Rate

Average additional compensation:

C$2,351

Bonus

C$2,000

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Service Desk Analyst is C$20.36 per hour.

The average pay for a Service Desk Analyst is C$47,618 per year.

C$15.24
10%
C$20.36
50%
C$32.16
90%
MEDIAN C$20.36
C$37k
10%
C$48k
50%
C$62k
90%
MEDIAN C$47,618
C$37,421 - C$61,669
C$37K
C$48K
C$62K
MEDIAN: C$47,618
10%
50%
90%
C$15.24 - C$32.16
C$15
C$20
C$32
MEDIAN: C$20.36
10%
50%
90%
C$0C$63K
Salary C$37,421 - C$61,669
Bonus C$0.00 - C$4,848
Profit Sharing C$2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$34,596 - C$63,929
  • Country: Canada
  • Currency: CAD
  • Updated: 18 Feb 2019
  • Individuals Reporting: 198
Hourly Data C$0C$45
Hourly Rate C$15.24 - C$32.16
Overtime C$1.53 - C$45.82
Annual Data C$0C$63K
Bonus C$0.00 - C$4,848
Profit Sharing C$2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$34,596 - C$63,929
  • Country: United States
  • Currency: CAD
  • Updated: 18 Feb 2019
  • Individuals Reporting: 81

Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

Read More...
Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Service Desk Analyst Pay By Employer

$0$35K

$31,213

Service Desk Analyst Job Listings

Pay by Experience Level for Service Desk Analyst

Pay by Experience for a Service Desk Analyst has a positive trend. An entry-level Service Desk Analyst with less than 5 years of experience can expect to earn an average total compensation of C$45,000 based on 83 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Desk Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$49,000 based on 44 salaries. An experienced Service Desk Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$53,000 based on 21 salaries. A Service Desk Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$53,000 based on 5 salaries.

Pay Difference by Location

National Average: C$47,104

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Service Desk Analyst

Gender

Female
15 %
Male
85 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 34 votes.
Less than 1 year
4%
1-4 years
48%
5-9 years
24%
10-19 years
19%
20 years or more
5%

Experience Affects Service Desk Analyst Salaries

Experienced
▲13%

Late-Career
▲12%

▲4%

National Average
C$47,000

▼5%

Skills That Affect Service Desk Analyst Salaries

National Average
C$47,000


Windows Support
▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 34 votes.

Gender

Female
15 %
Male
85 %

Years of Experience

Less than 1 year
4%
1-4 years
48%
5-9 years
24%
10-19 years
19%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 76%
vision benefits
Vision: 67%
no benefits
None: 20%