The average pay for a Service Desk Analyst in Toronto, Ontario is C$49,774 per year. Most people move on to other jobs if they have more than 20 years' experience in this field. Experience has a moderate effect on income for this job.

C$38,669 - C$61,777
C$39K
C$48K
C$62K
MEDIAN: C$48,364
10%
50%
90%
C$14.43 - C$31.61
C$14
C$21
C$32
MEDIAN: C$20.54
10%
50%
90%
C$0C$62K
Salary C$38,669 - C$61,777
Bonus C$3,300
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$35,682 - C$62,808
  • Country: Canada
  • Currency: CAD
  • Updated: 11 Jan 2018
  • Individuals Reporting: 46
Hourly Data C$0C$31
Hourly Rate C$14.43 - C$31.61
Overtime C$27.45
Annual Data C$0C$62K
Bonus C$3,300
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$35,682 - C$62,808
  • Country: United States
  • Currency: CAD
  • Updated: 11 Jan 2018
  • Individuals Reporting: 23

Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

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Service Desk Analyst Tasks

  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Service Desk Analyst Job Listings

Key Stats for Service Desk Analyst

Gender

Female
8 %
Male
92 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.
Less than 1 year
1%
1-4 years
48%
5-9 years
26%
10-19 years
17%
20 years or more
7%

Experience Affects Service Desk Analyst Salaries

Experienced
▲15%

Mid-Career
▲2%

National Average
C$47,000

Entry-Level
▼13%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
1%
1-4 years
48%
5-9 years
26%
10-19 years
17%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 65%
vision benefits
Vision: 53%
no benefits
None: 28%