A Service Operations Manager earns an average salary of C$85,474 per year. For the first five to ten years in this position, salary increases steeply, but any additional experience does not have a big effect on pay.

C$44,558 - C$117,313
C$45K
C$77K
C$120K
MEDIAN: C$77,448
10%
50%
90%
C$17.00 - C$43.50
C$17
C$24
C$44
MEDIAN: C$23.99
10%
50%
90%
C$0C$118K
Salary C$44,558 - C$117,313
Bonus C$964 - C$20,781
Profit Sharing C$5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$42,931 - C$118,633
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 73
Hourly Data C$0C$43
Hourly Rate C$17.00 - C$43.50
Overtime C$35.37
Annual Data C$0C$118K
Bonus C$964 - C$20,781
Profit Sharing C$5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$42,931 - C$118,633
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 14

Job Description for Service Operations Manager

Service operations managers are senior-level employees in charge of overseeing the production and provision of various services. Their duties include designing and controlling the various steps of service process, redesigning business operations as needed, and overseeing the recruitment and hiring of new staff. They also monitor the productivity of the personnel they oversee, offering consistent guidance, feedback, and criticism when necessary. Service operations managers create and implement a business plan to improve organizational productivity and efficiency. They must also help maintain safe working conditions for the employees they manage, as well as implement training programs for their employees and monitor their budget. They also design and oversee evaluations of individual employees’ performance, including analyzing and reporting this information to higher-level managers

Read More...

Service Operations Manager Tasks

  • Plan and direct all Service Operations activities for assigned location(s) to achieve business goals.
  • Conduct financial analysis including forecasting, estimating, monitoring, and recovery planning.
  • Implement national operations programs and best practice plans/programs.
  • Manage the Service business in conjunction with partners to ensure support for customer business strategies.
  • Ensure superior account management including sales, customer satisfaction and other business goals.

Service Operations Manager Job Listings

Pay by Experience Level for Service Operations Manager

Pay by Experience for a Service Operations Manager has a positive trend. An entry-level Service Operations Manager with less than 5 years of experience can expect to earn an average total compensation of C$43,000 based on 8 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Operations Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$90,000 based on 11 salaries. An experienced Service Operations Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$93,000 based on 17 salaries. A Service Operations Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$94,000 based on 11 salaries.

Service Operations Manager Reviews

Q: What is it like working as a Service Operations Manager?

Service Operations Manager in Truro:
"Stressful but fulfilling."
Pros: Dealing with people.
Cons: Management conflict.

Related Job Salaries

Key Stats for Service Operations Manager

Gender

Female
27 %
Male
73 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
1-4 years
14%
5-9 years
18%
10-19 years
37%
20 years or more
31%

Experience Affects Service Operations Manager Salaries

Late-Career
▲15%

Experienced
▲13%

Mid-Career
▲10%

National Average
C$82,000

Entry-Level
▼47%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
27 %
Male
73 %

Years of Experience

1-4 years
14%
5-9 years
18%
10-19 years
37%
20 years or more
31%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 87%
vision benefits
Vision: 73%
no benefits
None: 8%