Entry-Level Support Technician, Information Technology (IT) Salary (Canada)

The average pay for an Entry-Level Support Technician, Information Technology (IT) is C$41,801 per year. A skill in Windows NT / 2000 / XP Networking is associated with high pay for this job.

C$31,800 - C$52,511
C$32K
C$41K
C$53K
MEDIAN: C$40,957
10%
50%
90%
C$12.66 - C$24.92
C$13
C$18
C$25
MEDIAN: C$17.51
10%
50%
90%
C$0C$53K
Salary C$31,800 - C$52,511
Bonus C$0.00 - C$4,831
Profit Sharing C$0.00 - C$3,114
Commission C$3,800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$29,747 - C$53,069
  • Country: Canada
  • Currency: CAD
  • Updated: 19 Jan 2018
  • Individuals Reporting: 437
Hourly Data C$0C$36
Hourly Rate C$12.66 - C$24.92
Hourly Tips C$1.83
Overtime C$5.75 - C$36.14
Annual Data C$0C$53K
Bonus C$0.00 - C$4,831
Commission C$3,800
Profit Sharing C$0.00 - C$3,114
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$29,747 - C$53,069
  • Country: United States
  • Currency: CAD
  • Updated: 19 Jan 2018
  • Individuals Reporting: 284

Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common. (Copyright 2018 PayScale.com)


Support Technician, Information Technology (IT) Tasks

  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.
  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.

Support Technician, Information Technology (IT) Job Listings

Pay Difference by Location

National Average: C$40,035

Larger city markers indicate a job is popular in that location.

Support Technician, Information Technology (IT) Advice

Q: What do you wish you knew about your job when you first started out?

Support Technician, Information Technology (IT) in Winnipeg:
"Be skeptical but be realistic."
Yes staff in IT make a lot of money but if you only do tier 1 work you will be paid like it. Make sure to exceed your responsibilities and if you are not rewarded make sure to leave ASAP. Do not work OT as it is better to change jobs for a 5% raise than an annual 1% raise. Good luck!

Support Technician, Information Technology (IT) in Cambridge:
"Don't work for the same company for longer than 5 years."
Don't work for the same company for longer than 5 years.

Support Technician, Information Technology (IT) in Montréal:
"Know What You're Worth."
Make sure you know what you're worth. Experience can trump certifications in a lot of cases.

Key Stats for Support Technician, Information Technology (IT)

Gender

Female
11 %
Male
89 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 102 votes.
Less than 1 year
7%
1-4 years
75%
5-9 years
18%

Skills That Affect Support Technician, Information Technology (IT) Salaries

Windows NT / 2000 / XP Networking
▲12%




Information Technology (IT) Support
▲1%

Help Desk / Desktop Support (Tier 2)
▼0%

Windows Support
▼0%


Network Support
▼0%

National Average
C$40,000


Network Management / Administration
▼4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 102 votes.

Gender

Female
11 %
Male
89 %

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 67%
vision benefits
Vision: 52%
no benefits
None: 25%