An Information Technology (IT) Support Specialist earns an average salary of C$49,440 per year. A skill in Windows Server 2012 R2 is associated with high pay for this job. Most people with this job move on to other positions after 20 years in this field.

C$35,966 - C$67,598
C$36K
C$49K
C$68K
MEDIAN: C$49,086
10%
50%
90%
C$14.97 - C$34.36
C$15
C$21
C$34
MEDIAN: C$21.06
10%
50%
90%
C$0C$69K
Salary C$35,966 - C$67,598
Bonus C$99.55 - C$5,265
Profit Sharing C$49.66 - C$7,047
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$35,016 - C$69,594
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 515
Hourly Data C$0C$55
Hourly Rate C$14.97 - C$34.36
Overtime C$2.94 - C$55.53
Annual Data C$0C$69K
Bonus C$99.55 - C$5,265
Profit Sharing C$49.66 - C$7,047
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$35,016 - C$69,594
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 150

Job Description for Information Technology (IT) Support Specialist

The information technology (IT) support specialist is a generalist position devoted to all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance. The position can also include handling how computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as tablets, PDAs, and smartphones. The job duties can be performed remotely from a central location, in the customer's work environment, or in a combination of the two. The position may require some physical activity such as lifting and moving computer equipment into place or crawling in tight spaces.

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Information Technology (IT) Support Specialist Tasks

  • Maintain and troubleshoot devices and systems, hardware, and software.
  • Document system performance, bugs, debugging, and program requirements.
  • Follow maintenance protocols to ensure systems are secure and ready for users.
  • Lead design and deployment of servers, directories, wireless, backups, and personal devices.

Common Career Paths for Information Technology (IT) Support Specialist


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Information Technology (IT) Support Specialist Job Listings

Popular Skills for Information Technology (IT) Support Specialist

Pay by Experience Level for Information Technology (IT) Support Specialist

Pay by Experience for an Information Technology (IT) Support Specialist has a positive trend. An entry-level Information Technology (IT) Support Specialist with less than 5 years of experience can expect to earn an average total compensation of C$43,000 based on 154 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. An Information Technology (IT) Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$51,000 based on 95 salaries. An experienced Information Technology (IT) Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$52,000 based on 74 salaries. An Information Technology (IT) Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$75,000 based on 22 salaries.

Pay Difference by Location

National Average: C$48,806

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Information Technology (IT) Support Specialist

Gender

Female
14 %
Male
86 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 98 votes.
Less than 1 year
3%
1-4 years
37%
5-9 years
26%
10-19 years
26%
20 years or more
8%

Experience Affects Information Technology (IT) Support Specialist Salaries

▲54%

▲7%

▲4%

National Average
C$49,000

▼11%

Skills That Affect Information Technology (IT) Support Specialist Salaries

Windows Server 2012 R2
▲14%


Windows Support
▲2%

Systems Troubleshooting
▼0%

National Average
C$49,000



Windows Server 2008 R2
▼6%

Microsoft Active Directory
▼8%

Microsoft Exchange
▼8%

Windows Server 2008
▼9%

Information Technology (IT) Support
▼10%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 98 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
3%
1-4 years
37%
5-9 years
26%
10-19 years
26%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 80%
vision benefits
Vision: 63%
no benefits
None: 12%