Support Technician, Information Technology (IT) with Network Management / Administration Skills Salary (Canada)

A Support Technician, Information Technology (IT) with Network Management / Administration skills earns an average salary of C$45,145 per year.

C$33,351 - C$60,779
C$33K
C$45K
C$61K
MEDIAN: C$45,265
10%
50%
90%
C$14.41 - C$29.33
C$14
C$21
C$29
MEDIAN: C$20.52
10%
50%
90%
C$0C$62K
Salary C$33,351 - C$60,779
Bonus C$485 - C$7,213
Profit Sharing C$2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$31,523 - C$62,152
  • Country: Canada
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 72
Hourly Data C$0C$37
Hourly Rate C$14.41 - C$29.33
Overtime C$16.34 - C$37.56
Annual Data C$0C$62K
Bonus C$485 - C$7,213
Profit Sharing C$2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$31,523 - C$62,152
  • Country: United States
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 53

Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common. (Copyright 2018 PayScale.com)


Support Technician, Information Technology (IT) Tasks

  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.
  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.

Support Technician, Information Technology (IT) Job Listings

Pay by Experience Level for Support Technician, Information Technology (IT)

Pay by Experience for a Support Technician, Information Technology (IT) has a positive trend. An entry-level Support Technician, Information Technology (IT) with less than 5 years of experience can expect to earn an average total compensation of C$38,000 based on 32 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Support Technician, Information Technology (IT) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$48,000 based on 23 salaries. An experienced Support Technician, Information Technology (IT) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$48,000 based on 11 salaries. A Support Technician, Information Technology (IT) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$59,000 based on 7 salaries.

Pay Difference by Location

National Average: C$45,263

Larger city markers indicate a job is popular in that location.

Key Stats for Support Technician, Information Technology (IT)

Gender

Female
10 %
Male
90 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 33 votes.
Less than 1 year
1%
1-4 years
38%
5-9 years
32%
10-19 years
22%
20 years or more
6%

Experience Affects Support Technician, Information Technology (IT) Salaries

Late-Career
▲31%

Mid-Career
▲7%

Experienced
▲6%

National Average
C$45,000

Entry-Level
▼15%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 33 votes.

Gender

Female
10 %
Male
90 %

Years of Experience

Less than 1 year
1%
1-4 years
38%
5-9 years
32%
10-19 years
22%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 72%
vision benefits
Vision: 56%
no benefits
None: 22%