Support Technician, Information Technology (IT) in Edmonton, Alberta Salary (Canada)

The average salary for a Support Technician, Information Technology (IT) in Edmonton, Alberta is C$50,980 per year. Most people with this job move on to other positions after 20 years in this field.

C$32,685 - C$74,497
C$33K
C$50K
C$74K
MEDIAN: C$49,979
10%
50%
90%
C$14.82 - C$30.62
C$15
C$19
C$31
MEDIAN: C$18.67
10%
50%
90%
C$0C$74K
Salary C$32,685 - C$74,497
Bonus C$500
Profit Sharing C$1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$31,538 - C$67,667
  • Country: Canada
  • Currency: CAD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 20
Hourly Data C$0C$30
Hourly Rate C$14.82 - C$30.62
Overtime C$27.00
Annual Data C$0C$67K
Bonus C$500
Profit Sharing C$1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$31,538 - C$67,667
  • Country: United States
  • Currency: CAD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 17

Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common. (Copyright 2018 PayScale.com)


Support Technician, Information Technology (IT) Tasks

  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.
  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.

Support Technician, Information Technology (IT) Job Listings

Key Stats for Support Technician, Information Technology (IT)

Gender

Female
14 %
Male
86 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
1-4 years
62%
5-9 years
11%
10-19 years
27%

Experience Affects Support Technician, Information Technology (IT) Salaries

Experienced
▲46%

Entry-Level
▼0%

National Average
C$43,000

Skills That Affect Support Technician, Information Technology (IT) Salaries

Microsoft Office
▲20%

Help Desk / Desktop Support (Tier 2)
▲20%

Windows Operating System General Use
▲20%

Windows Support
▲20%

Computer Hardware Technician
▲18%

Information Technology (IT) Support
▲9%

National Average
C$43,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

1-4 years
62%
5-9 years
11%
10-19 years
27%

Common Health Benefits

medical benefits
Medical: 66%
dental benefits
Dental: 52%
vision benefits
Vision: 34%
no benefits
None: 34%