An Entry-Level Technical Support Analyst earns an average salary of C$45,205 per year.

C$36,115 - C$59,898
C$36K
C$46K
C$60K
MEDIAN: C$45,999
10%
50%
90%
C$12.85 - C$27.71
C$13
C$19
C$28
MEDIAN: C$19.32
10%
50%
90%
C$0C$60K
Salary C$36,115 - C$59,898
Bonus C$482 - C$4,933
Profit Sharing C$700
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$34,724 - C$60,291
  • Country: Canada
  • Currency: CAD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 201
Hourly Data C$0C$48
Hourly Rate C$12.85 - C$27.71
Overtime C$17.45 - C$48.18
Annual Data C$0C$60K
Bonus C$482 - C$4,933
Profit Sharing C$700
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$34,724 - C$60,291
  • Country: United States
  • Currency: CAD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 54

Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Provide technical assistance to computer system and other technical equipment users.
  • Perform general maintenance and repair of technical equipment.
  • Install software and hardware applications.

Technical Support Analyst Job Listings

Pay Difference by Location

National Average: C$45,443

Larger city markers indicate a job is popular in that location.

Key Stats for Technical Support Analyst

Gender

Female
20 %
Male
80 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 32 votes.
Less than 1 year
9%
1-4 years
73%
5-9 years
19%

Skills That Affect Technical Support Analyst Salaries

Microsoft Exchange
▲5%

Windows NT / 2000 / XP Networking
▲4%

Internet Information Server (IIS)
▲3%

Microsoft Office
▲1%

SQL
▲1%

National Average
C$45,000

Microsoft SQL Server
▼1%

Windows Operating System General Use
▼3%

Network Management / Administration
▼3%

Troubleshooting
▼4%

Microsoft Word
▼5%

HTML
▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 32 votes.

Gender

Female
20 %
Male
80 %

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 78%
vision benefits
Vision: 63%
no benefits
None: 10%