A Technical Support Analyst earns an average salary of C$49,246 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.

C$38,346 - C$66,308
C$38K
C$49K
C$66K
MEDIAN: C$49,214
10%
50%
90%
C$13.29 - C$32.79
C$13
C$21
C$33
MEDIAN: C$20.60
10%
50%
90%
C$0C$68K
Salary C$38,346 - C$66,308
Bonus C$495 - C$5,038
Profit Sharing C$0.00 - C$3,109
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$36,382 - C$68,240
  • Country: Canada
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 352
Hourly Data C$0C$50
Hourly Rate C$13.29 - C$32.79
Overtime C$21.82 - C$50.17
Annual Data C$0C$68K
Bonus C$495 - C$5,038
Profit Sharing C$0.00 - C$3,109
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$36,382 - C$68,240
  • Country: United States
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 81

Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Provide technical assistance to computer system and other technical equipment users.
  • Perform general maintenance and repair of technical equipment.
  • Install software and hardware applications.

Common Career Paths for Technical Support Analyst


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Technical Support Analyst Job Listings

Popular Skills for Technical Support Analyst

Pay by Experience Level for Technical Support Analyst

Pay by Experience for a Technical Support Analyst has a positive trend. An entry-level Technical Support Analyst with less than 5 years of experience can expect to earn an average total compensation of C$44,000 based on 117 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$50,000 based on 78 salaries. An experienced Technical Support Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$55,000 based on 62 salaries. A Technical Support Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$56,000 based on 13 salaries.

Pay Difference by Location

National Average: C$49,182

Larger city markers indicate a job is popular in that location.

Technical Support Analyst Reviews

Q: What is it like working as a Technical Support Analyst?

Technical Support Analyst in Victoria:
"Stress Level."
Pros: Troubleshooting lots of things and can learn many things about the latest technology.
Cons: Talking over the phone for a long time and handling busy volume of customers.

Related Job Salaries

Key Stats for Technical Support Analyst

Gender

Female
18 %
Male
82 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 48 votes.
Less than 1 year
5%
1-4 years
43%
5-9 years
23%
10-19 years
24%
20 years or more
5%

Experience Affects Technical Support Analyst Salaries

▲15%

▲12%

▲2%

National Average
C$49,000

▼10%

Skills That Affect Technical Support Analyst Salaries

SQL
▲8%




Microsoft Office
▼0%

Network Management / Administration
▼0%

Microsoft Active Directory
▼0%

National Average
C$49,000

Internet Information Server (IIS)
▼2%

Cisco Networking
▼2%


▼5%

Linux
▼9%


Microsoft Access
▼11%

Visual Basic (VB)
▼12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 48 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
5%
1-4 years
43%
5-9 years
23%
10-19 years
24%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 82%
vision benefits
Vision: 69%
no benefits
None: 9%